• Customer Support Representative

    Insight Global (St. Louis, MO)


    Job Description

    Multiple shift times available; rotating weekend shifts, call center operates between 8:00 AM – 10:00 PM Monday- Fridays, and 8:00 AM – 12:00 PM CST on Saturdays.

     

    Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds.

     

    Utilize call center software, specifically Genesys Cloud Services, for daily tasks.

     

    Ensure calls are handled efficiently and effectively.

     

    Answer basic questions about childcare based on state program training.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Must go onsite 5 days/week

     

    Must be able to complete Missouri fingerprint check.

     

    Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk).

     

    1+ years of experience in call center or related field.

     

    Associates Degree or Bachelors degree

     

    Active listening skills and excellent communication.

     

    Attention to detail and organizational skills.

     

    Reliability.

     

    Data Entry experience

     

    Experience with Excel, Outlook and Word Genesys software experience.

     

    Experience with Salesforce or similar CRM.

     

    Experience with SharePoint.

     

    Background in childcare/health.

     

    Government background.

     

    Bilingual