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Position Summary

Join our dynamic team as a **Senior On‑Site Service Specialist** , where you will play a pivotal role in enhancing our clients’ experience through exceptional operational support. In this role, you will work with advanced technology in high‑volume duplicating, production, sorting, and mailing environments to ensure seamless service delivery and customer satisfaction.

From performing routine maintenance and troubleshooting to supporting reception and on‑site services, you will serve as a key contributor to daily operations and client success.

Roles and Responsibilities

+ Operate high‑volume **2D or 3D print and copy equipment** , ensuring quality, efficiency, and productivity

+ Perform basic equipment troubleshooting and promptly escalate technical issues when necessary

+ Provide outstanding customer service by responding to inquiries, coordinating service calls, and managing job requests

+ Maintain accurate service records, manage inventory, and calculate charges for services provided

+ Collaborate with team members to ensure timely completion and delivery of jobs

+ Support various building functions, including meeting room setup and general site support

+ Assist, as needed, with reception services and light facility maintenance

+ Follow all safety guidelines and operational procedures when handling equipment and materials to maintain a safe work environment

Qualifications – Must Have

+ High school diploma or GED

+ Minimum **1 year of relevant work experience**

+ Proficiency with basic computer skills, including **Microsoft Office Suite**

+ Strong communication skills and ability to thrive in a **fast‑paced, customer‑focused environment**

Qualifications – Nice to Have

+ Prior experience in copy services, print operations, or related roles

+ Basic knowledge of electronics and copier equipment repair

+ Valid driver’s license with minimum auto insurance coverage

Why Join Us

In this role, you will be at the forefront of innovation, delivering impactful solutions and exceptional service. If you are motivated, service‑oriented, and ready to grow your career while making a meaningful difference, we encourage you to apply and join us in shaping the future of service excellence.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.