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  • Management & Program Analyst (Intake Specialist)

    Office of the Secretary (Washington, DC)



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    Summary The position is located in the Office of Strategic Integration (OSI). OSI is designed to enhance the organization's performance, address urgent challenges, and manage large-scale, cross-functional projects. OSI aims to ensure strategic alignment and operational excellence within the organization by implementing effective performance management, rapid response solutions, and cross-agency collaboration. Responsibilities Major duties include, but are not limited to: Program/Project Management In general, the incumbent manages planning activities that may include short or multi-year work plans that are the products of subordinate organizational projects/programs. Establishes program objectives and units of measure for determining when objectives have been met. Develops detailed plans, tasks, milestone dates and schedules to ensure proper sequencing of events and tracking of processes and costs throughout the life cycle of the programs/projects. Participates in meetings with internal and external stakeholders to determine program status, major milestones, and coordination of each to detect in advance potential slippage or increased costs; and to ascertain appropriate action required to maintain or improve program schedules. Makes recommendations for and takes actions when adjustments or a different course of action is necessary and to correct any identified problem areas. Analysis and Evaluation In general, the incumbent performs comprehensive analyses and evaluation of new or modified programs, policy and/or legislation for projected impact upon major administrative operations and resources. Including appropriate evaluation and measurement techniques in determining the effectiveness, efficiency, and extent of compliance with rules and regulations and/or in measuring accomplishments. Provides guidance on interpretation and implementation of new and revised legislation, policies, regulations and procedures as it relates to the organization. Gathers and organizes narrative and statistical information using established methods, techniques, and precedents such as questionnaires, interviews, review of databases, and comparisons of past, present, and related administrative functions. Reviews and reconciles large amounts of data. Drafts recommendations for program officials and supervisors and strives to have viable recommendations accepted by operating components. These include development of modified work methods, procedural changes, and system or program variations. Advises management of unique conditions and issues which affect the program/project and provides management with new information and predictive advice concerning various alternative courses of action in resolving exceedingly complex problems. Administrative Management Provides higher management with reports, evaluated information, budgetary proposals portfolio management and similar products necessary for effective direction of administrative operations. Drives complex projects from ideation to action and successful implementation. Participates in the preparation and presentation of briefings to officials regarding program/study results. Participates in discussions, meetings, conferences and conference calls with agency administrators, senior subject matter and technical personnel, and other federal agency officials to secure and provide information, to investigate facts; present conclusions, recommendations, and alternatives; obtain concurrence; develop alternate courses of actions; and mutually resolve problems. Makes recommendations on new or modified developments, priorities and objectives to improve performance in major administrative operations. Performs other duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm Compressed/Flexible: Available Telework: Available - Ad Hoc telework (situational telework) as determined by the agency policy. Virtual: This is not a virtual position. Position Description/PD#: PD185400 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Required Requirements Conditions of Employment Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-13, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Incumbent must possess Project Management Professional (PMP) certification and demonstrated experience with project/program management methodologies and best practices. Utilizing methods, techniques, and tools used to analyze program, organizational, and mission performance. Broad experience in strategic communication, stakeholder engagement and aligning diverse viewpoints. You will be rated on the following Competencies for this position: Accountability Analysis and Problem Solving Attention to Detail Communication Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Organizational Performance Analysis Planning and Evaluating Reading Comprehension Reasoning Self-Management Stakeholder Management Strategic Thinking Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, although some slight physical effort may be required. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the following qualifications: Program / Project Management: Incumbent must possess Project Management Professional (PMP) certification and demonstrated experience managing federal programs that deliver results to American citizens. Results Oriented: Demonstrated ability to develop strategic goals for major agency programs, measure progress toward those goals, and identify and mitigate risk. Demonstrated ability to improve organizational processes and efficiencies. Program Analysis: Experience developing key performance indicators using narrative and statistical data and recommending alternate course of action informed by analysis. Strategic Communication: Proven expertise in developing strategic communication plans and messages covering complex agency programs or initiatives; aligning diverse viewpoints and managing stakeholder relationships. Stakeholder management- Proven experience interacting with a variety of stakeholders with differing needs, influence and objectives; ability to liaise and represent leadership views on critical initiatives; demonstrated experience fostering improved stakeholder satisfaction, organizational dynamics and mobilization of stakeholders to achieve a common goal. Demonstrated experience managing stakeholder interactions regarding time-sensitive or high-pressure interactions. Demonstrated experience representing organizations with sensitive reputations and/or interacting with discretion. Leadership - Demonstrated experience leading cross-functional teams and varied projects. Demonstrated experience either as a supervisor or an informal team leader and improving organizational performance and team productivity. Demonstrated experience leading teams through adversity. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration (HRA) at The Fair Chance Act. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information

     


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