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Company Overview

Firestone Airide, specializes in air spring manufacturing and technology with a history of more than 80 years of research and development on technologically advanced air springs for the global marketplace. Firestone engineers air springs and related products for commercial trucks and trailers, cars, sport utility vehicles, light trucks, mini vans, motor homes, buses, agricultural equipment, rail and industrial applications.

Job Category

Customer Support

Position Summary

Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries

Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

• Acting as liaison between customers, production and distribution departments related to specific customer orders

• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Candidates must already be located in or around the Nashville, TN area

Responsibilities

• Requires basic knowledge of job processes and tools obtained through work experience.

• Works with Manager and collaborates with other specialization teammates.

• Directly impacts success of specialization's short-term goals.

• Solves problems while able to anticipate additional needs/requests.

• Communicates information that requires some explanation or interpretation.

• Grows knowledge and skills developed through training and work experience.

• Other duties as assigned.

Minimum Qualifications

Typically requires a minimum of 1-2 years of related experience.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.

+ The opportunity to develop and grow, through training and regular mentorship.

+ Corporate Social Responsibility activities.

+ A truly global, dynamic and challenging work environment.

+ Agility and work/life effectiveness and your long-term well-being.

+ A diverse and inclusive team.

_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.