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Job Title:

Referral Services Liaison

Cost Center:

301081041 System Care Retention

Scheduled Weekly Hours:

40

Employee Type:

Regular

Work Shift:

Mon-Fri; 8:00 am - 5:00 pm (United States of America)

Job Description:

JOB SUMMARY

The Referral Services Liaison’s primary role is to increase patient referrals within, and from outside the Marshfield Clinic Health System (MCHS). The individual will collaborate with leadership to identify and analyze the needs of referring healthcare providers and will develop and maintain mutually beneficial relationships between primary care and specialty care in and outside of system. The Referral Services Liaison will investigate complaints and issues, working with clinical and administrative staff to provide the appropriate follow up and make recommendations regarding changes to services and implementation of new services to better meet client needs. This role involves substantial outreach and fieldwork to achieve the business goals and strategic plans. The role also serves as a liaison for business and industry, working with large employer groups who ask for a direct point of contact to assist in getting their employees into our system in timely fashion and addressing issues and concerns as they arise.

JOB QUALIFICATIONS

EDUCATION

_For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation._

Minimum Required:

Graduate of a Registered Nurse program, associate degree in marketing, communications or related field, or bachelor’s degree in marketing, communications, or related field within 3 years of hire.

EXPERIENCE

Minimum Required:

Five years’ progressive experience in physician services, patient care, marketing, public relations, communications, practice management, medical sales or related healthcare field. Demonstrated proficiency with conflict resolution and written, verbal and non-verbal communication skills.

CERTIFICATIONS/LICENSES

_The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position._

**Minimum Required:** State of Wisconsin driver’s license with acceptable driving record.

**Preferred/Optional:** State of Wisconsin Registered Nurse license.

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program** **.

Marshfield Clinic Health System is an Equal** **Opportunity/Affirmative** **Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.