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Employment Type:

Full time

Shift:

Day Shift

Description:

Posting

**Position:** Non Certified Medical Assistant

**Department:** Michigan Heart

**Location:** Trinity Health Ann Arbor Hospital

**Status:** Full time, 40 hours a week

**Shift** : Monday-Friday, day shift

**Minimum Rate of Pay:** $18.00 per hour

POSITION PURPOSE

Assists physicians with the care of patients seen at Workplace Health. Prepares patients for examinations, conducts eye and hearing tests, spirometry, EKG, medication administration, phlebotomy and drug and alcohol testing.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Regularly assists physicians within scope in the care of Occupational Clinic patients.

Prepares patients for physician by taking vital signs (blood pressure and weight, and temperature when symptoms warrant), obtaining chief complaints and filling out prescription refills.

Locates and enters missing information in chart at physician request.

Ensures that patients are in rooms and ready to be seen by physicians on schedule.

Communicates results of patient preparation to physician (i.e., information requested but not shared by patient, etc.).

Conducts clinical portion of the preemployment examination; assists physicians as directed during examinations and procedures.

Administers a variety of routine tests and treatments under physician orders, including: vitals, vision screening, audiograms, phlebotomy, spirometry, EKG,s, drug/alcohol screenings, and other procedures in accordance with training.

Responds to calls and answers questions concerning patients from area employers, when referred by clinical manager or medical staff.

Maintains clinical knowledge by pursuing a program of in-service instruction and reading pertinent literature, with emphasis on occupational health. Attends continuing education programs as requested.

Greets patients and other customers in a courteous and welcoming manner. Asks for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind fashion.

Assists patients with answers to questions or other requests.

Assists in scheduling tests, return visits, and filling out requisition forms as necessary (patients may schedule own tests whenever possible).

Ensures exam rooms, procedure rooms, lab area, drug sample cabinets, specialty trays and equipment are in clean condition, stocked and in good working order. Notifies Clinical Office Coordinator or designee of supply shortages and equipment malfunction.

Documents phone contacts, medications and other relevant information in patient chart.

Works as part of a medical team, and provides support to other medical assistants, receptionists, cashiers and office assistants voluntarily or as requested when time permits.

Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.

Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Trinity Health. Discusses patient and hospital information only among appropriate personnel in appropriately private places.

Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision, Values and policies of Trinity Health.

Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

OTHER FUNCTIONS AND RESPONSIBILITIES

_Performs other duties as assigned._

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

**Education:** High school diploma or equivalent.

**Experience:** Six months of medical assistant training and medical office experience, or relevant combination of education and experience.

**Certification/Licensure:** none required

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran