• KCOM - Coordinator Patient Services Medical

    AT Still University (Kirksville, MO)


    KCOM - Coordinator Patient Services Medical

     

    Kirksville, MO (http://maps.google.com/maps?q=800+W+Jefferson+St+Kirksville+MO+USA+63501)

    Description

    Duties & Responsibilities

    + Patient registration – Collect accurate patient data, patient scheduling, patient outreach/reminder scheduling, and support referrals/outpatient testing.

    + Primary accounting – Collect copays/balances, courteous collections of past due accounts, support clinic operations as needed, and assist with maintaining appropriate supplies as needed.

    + Use of Technology- Proficient use of clinical software, eligibility services, telecommunication, and peripheral scanning devices.

    + Digital Data Management - Accurately identify and assign patient data through critical assessment of documents to support care coordination and interprofessional communication.

    + Communication - Communicate professionally and adapt to the communication preferences or needs based upon the intended audience. Support alternative means of communication for patients and presents a positive and empathetic first point of contact for all contact via phone, portal, digital or print correspondence.

    + Regulatory Requirement Support – Accurately and consistently obtain written documentation including patient identification, consents, notification of privacy practices, adhere to all elements of HIPAA, FERPA, and Red Flags.

    + Performs other duties as assigned.

    Requirements

    Education & Experience

    + Required: High school plus one-year technical training or schooling.

    + Less than one year work experience required. One to three years work experience preferred.

    + Post hire- PSC's will complete HIPAA and FERPA training necessary for institutional compliance. Red Flag training will also be required due to use of payment processing devices. PSC's will be required to complete skill competency courses for all electronic platforms including EHR vendors and peripheral solutions, vaccine eligibility database, and all other trainings as needed to support.

    Knowledge:

    + HIPPA, FERPA, Red Flag training

    Skills:

    + PSC's must be team oriented and be flexible in working within their department to prioritize coverage of phones necessary for patient care.

    + Compassion, courtesy, and positivity are needed for daily interactions with patients as well as staff.

    + PSC's must also have excellent communication skills.

    + Employees handling payments must also demonstrate attention to detail and ethical guidelines.

    Abilities:

    + Employees handling payments must also demonstrate attention to detail and ethical guidelines.

    + Willingness to learn as needed.

     

    ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits .

     
     

    In demonstrating mutual respect for all members of the ATSU community, ATSU is an Equal Employment Opportunity (EEO). Meeting this mission requires serving together in mutual respect of one another’s functions and each person’s importance as an individual.