"Alerted.org

Description

We are looking for a dedicated and compassionate Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a vital role in connecting individuals to essential services and resources. This is a Contract to permanent position, offering the opportunity to make a meaningful impact while advancing your career.

Responsibilities:

• Handle incoming inquiries from clients and provide accurate information, referrals, or assistance tailored to their needs.

• Document all client interactions promptly and accurately in web-based systems.

• Stay informed about available services, resources, and organizational updates to provide reliable support.

• Collaborate with internal teams to ensure seamless service delivery and resolution of client issues.

• Maintain an attentive and empathetic tone in all communications to uphold high standards of customer service.

• Utilize CRM tools and other software platforms effectively to manage client data and interactions.

• Assist clients with billing inquiries, benefit functions, and other service-related matters.

• Leverage expertise in software such as Epic, Avaya CMS, and ADP Financial Services to enhance operational efficiency.

• Support clients across multiple communication channels, including inbound calls and online chat platforms.

• Contribute to team goals and participate in continuous improvement initiatives to optimize the customer experience.

Requirements

Requirements:

Associate’s degree or higher preferred; equivalent experience and education beyond high school will be considered.

• Minimum of 1–2 years of experience in a call center or customer service environment.

• Background in social sciences such as public health, social work, psychology, sociology, or criminology is preferred.

• Strong verbal and written communication skills in both Spanish and English.

• Proficiency in web-based systems, CRM tools, and software such as Word, Excel, and PowerPoint.

• Experience with platforms such as Epic Software, Avaya CMS, and ADP Financial Services is highly desirable.

• Ability to assist customers effectively with billing, benefits, and inquiries.

• High level of organization and attention to detail in documenting client interactions and managing data.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .