• Bilingual Spanish Customer Experience Specialist

    Robert Half Office Team (San Diego, CA)


    Description

    We are looking for a compassionate and attentive Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a vital role in providing essential support and resources to individuals in need. This is a Contract to Permanent position, offering you the opportunity to grow within a collaborative and impactful environment. This role has the opportunity for hybrid work (3 days remote, 2 days in office) after the first 6 months.

    Responsibilities:

    • Handle incoming calls and inquiries, providing accurate information, referrals, and assistance to clients.

    • Record all communications promptly and thoroughly in web-based systems to ensure accurate documentation.

    • Stay informed about available services, resources, and updates to provide effective support.

    • Collaborate with internal teams to address client needs and ensure seamless service delivery.

    • Deliver exceptional customer service in every interaction, maintaining a meticulous and empathetic approach.

    • Operate and navigate various software systems, including CRM platforms and chat tools, to manage client interactions.

    • Assist clients with billing, benefit-related questions, and other specific inquiries.

    • Utilize tools like Avaya CMS and Epic Software to monitor and manage call center operations effectively.

    • Contribute to the continuous improvement of customer service practices and team collaboration.

    Requirements

    Requirements:

    • At least 1 year of experience in a call center or customer service environment.

    • Background in social sciences, public health, or related fields is advantageous.

    • Strong verbal and written communication skills, with an ability to convey information clearly and empathetically.

    • Proficiency in web-based systems, CRM tools, and Microsoft Office applications (Word, Excel, PowerPoint).

    • Ability to multitask and troubleshoot in a fast-paced environment.

    • Bilingual proficiency in Spanish and English is highly preferred.

    • Familiarity with systems such as Avaya CMS, Epic Software, and other call center tools is a plus.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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