• MSR AS (GPO) -02/17

    TEKsystems (Pensacola, FL)


    Job Title: Member Service Representative (GPO)Job Description

     

    As a Member Service Representative, you will respond to inquiries and requests from members and other individuals within a high-volume, schedule-driven, and structured contact center operation. You will provide information about our products and services, demonstrating knowledge, active listening, adaptability, and engagement methods to ensure an optimal member experience and exceptional customer service. Additionally, you will perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members of other products and services that may fit their needs.

    Responsibilities

    + Respond to member and individual inquiries within a high-volume contact center.

    + Provide accurate information regarding products and services.

    + Demonstrate active listening and adaptability to enhance the member experience.

    + Perform transactions for various accounts including savings, checking, and loans.

    + Advise members on additional products and services that may meet their needs.

    + Ensure positive member interaction through multiple engagement methods.

    Essential Skills

    + Experience in customer service and data entry.

    + Familiarity with call center operations and policy compliance.

    + Ability to handle high volume calls in a structured environment.

    Additional Skills & Qualifications

    + Experience in a call center, administrative, secretary/receptionist role, banking/mortgage, or a high-volume retail environment.

     

    Why Work Here?

     

    Join the largest credit union in the world and serve the financial needs of our military and their families worldwide. With over 343 branches globally, you will have the opportunity to make a meaningful impact in a dynamic and supportive environment.

    Work Environment

    Our Contact Center operates 24/7/365, providing round-the-clock support to our members worldwide. We prioritize work-life balance, offering shifts that accommodate personal and family life. Most shifts are flexible, with a one-hour window for start and end times. Expect to handle back-to-back phone calls for the majority of your shift, with scheduled breaks and meals. The position may require hybrid or onsite work.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Pensacola, FL.

    Pay and Benefits

    The pay range for this position is $17.50 - $17.50/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Pensacola,FL.

     

    Application Deadline

     

    This position is anticipated to close on Jan 16, 2026.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.