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DESCRIPTION

The Senior Client Solutions Manager is responsible for leading strategic client engagements and managing complex, high volume initiatives for retail and manufacturer partners within the Consumer Packaged Goods (CPG) industry. This role owns the end-to-end delivery of client programs, including project scoping, financial management, execution oversight, performance measurement, and post program analysis.

This position serves as a senior client facing leader, ensuring operational excellence, financial discipline, and high quality execution while identifying opportunities to expand services, improve performance, and drive revenue growth. The Senior Client Solutions Manager collaborates closely with internal Business Operations, Finance, Analytics, and Field teams and may provide leadership to other client services professionals.

RESPONSIBILITIES

Client Relationship & Program Leadership

+ Serve as the primary point of contact for assigned clients, building trusted, long term relationships.

+ Lead client discussions to define project scope, objectives, timelines, service expectations, and success metrics.

+ Manage client expectations throughout program execution, effectively addressing changes, risks, and escalations.

+ Present program results, insights, and recommendations to clients and internal stakeholders.

Project & Execution Management

+ Oversee planning, coordination, and execution of client programs from initiation through completion.

+ Translate client requirements into clear, actionable guidance for retail execution and field teams.

+ Refine project frameworks, processes, and supporting documentation to ensure clarity, consistency, and operational efficiency.

+ Monitor field execution feedback and operational performance, adjusting strategies as needed to optimize results.

Financial Management

+ Develop, manage, and maintain program budgets and financial forecasts in alignment with client agreements and internal targets.

+ Monitor financial performance, including spend pacing, forecast accuracy, scope changes, and variance analysis.

+ Partner with Finance, Analytics, and Operations teams to support cost control, margin optimization, and financial reporting.

+ Ensure accurate and timely billing and financial reconciliation for all client programs.

Data, Reporting & Insights

+ Leverage reporting tools and analytics platforms to measure execution quality, performance against objectives, and return on investment.

+ Collaborate with analytics partners to gather, analyze, and interpret program data.

+ Translate data into clear, actionable insights for both internal and client facing audiences.

+ Develop comprehensive post program recaps and documentation to support continuous improvement and knowledge sharing.

Growth & Continuous Improvement

+ Identify opportunities for revenue growth, program expansion, or execution optimization based on performance and financial analysis.

+ Support the development and enhancement of internal systems, tools, and processes to improve scalability and effectiveness.

+ Lead or contribute to special projects and strategic initiatives as assigned.

Leadership & Collaboration

+ Provide guidance, direction, and support to Client Solutions Managers, Coordinators, or support staff, as applicable.

+ Foster strong collaboration across Business Operations, Finance, Analytics, and Field teams.

+ Model company values and promote a culture of accountability, teamwork, and continuous improvement.

Core Values & Competencies

The successful candidate consistently demonstrates:

+ **People Focus** – Treats others with dignity and respect

+ **Integrity** – Operates with honesty and ethical responsibility

+ **Results Orientation** – Takes ownership and drives outcomes

+ **Trust** – Builds confidence through transparency and reliability

+ **Collaboration** – Develops strong cross-functional partnerships

+ **Innovation** – Applies strategic thinking and practical problem solving

+ **Balance** – Maintains perspective, resilience, and professionalism

QUALIFICATIONS

+ Bachelor’s degree preferred

+ Minimum of **3+ years of experience** supporting CPG manufacturer or retailer initiatives

+ Strong knowledge of retail execution models, store level operations, and retail service organizations

+ Proven ability to manage complex, multistakeholder client programs

+ Demonstrated experience with budget ownership, financial forecasting, and performance management

+ Experience in client management, negotiation, and consultative problem solving

+ Prior experience leading or mentoring team members preferred

+ Background working with retailers, brokers, agencies, or consumer packaged goods companies

ABOUT US

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Administration

**Position Type:** Full time

**Business Unit:** Corporate

**Salary Range:** $72,600.00 - $90,000.00

**Company:** Premium Retail Services, LLC

**Req ID:** 19633

**Employer Description:** PREM\_RTL\_SERV\_EMP\_DESC