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ORS SUPERVISOR

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ORS SUPERVISOR

Salary

$3,831.00 - $7,518.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

ORSS-216320-11226KK

Department

Louisiana Works

Division

Office of Unemployment Insurance Administration

Opening Date

01/12/2026

Closing Date

1/17/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

ORS Supervisor

Office of Unemployment Insurance

Division: UI BAT

Office of Unemployment Insurance Administration (OUIA) Overview:

OUIA oversees Louisiana’s Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals

Louisiana Works (LWC) is seeking an ORS Supervisor to join the Office of Unemployment Insurance. This position is responsible for the direct supervision and review of work performed by the benefits staff.

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:

+ Developing Performance: Builds the future potential of others by supporting long-term growth, skill development, and career progression.

+ Developing Plans: The ability to create structured strategies and plans that support the achievement of defined goals and objectives.

+ Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

Minimum Qualifications

Six years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR

Six years of full-time experience in any field plus three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR

A bachelor’s degree plus three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR

An advanced degree in any field or a Juris Doctorate plus two years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Details:

+ Directly manages adjudication and call center staff who file claims, answer benefit claims questions, make updates to unemployment claims, make decisions and issues determinations on claims, process child support orders, and complete alien verifications involving significant state unemployment insurance benefits, and federal programs including Trade Readjustment Act (TRA), Disaster Unemployment Assistance (DUA), Unemployment Compensation for Federal Employees (UCFE), Unemployment Compensation for Ex-servicepersons (UCX), Emergency Unemployment Compensation (EUC), etc.

+ Monitors daily adjudication completions and timeliness of adjudications in accordance with federal and state mandates. Monitors calls answered per day by staff.

+ Monitors daily and hourly hold times to ensure customers are assisted in a timely manner in accordance with internal/agency mandates.

+ Responsible for assigning and reviewing the work of subordinates daily, weekly, or monthly, and assuring that production and accuracy requirements are met.

+ Conducts annual performance evaluations and initiates performance plans as needed based on evaluation outcomes.

+ Creates a work environment that respects, appreciates and accepts the contributions and perspectives of employees.

Position Specific Details:

Appointment Type:Probational / Job Appointment / Promotional / Detail to Special Duty

All applicants selected for employment must submit to drug screening and a background check.

How to Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply”link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOTbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy, contact:

Kedrick Kennedy

[email protected]

Our Human Resources Team is focused on building fairness, clarity, and results.

Louisiana Works is an equal employment opportunity employer andSAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities • TDD# 800-259-5154

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Are you currently employed with the Louisiana Workforce Commission (LWC) serving with permanent status? (This does not include probational, WAE, restricted, or job appointments).

+ Yes

+ No

02

Do you have management experience?

+ Yes

+ No

03

Are you familiar with the Unemployment Insurance program?

+ Yes

+ No

04

MAJ - 26: Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?

+ I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.

+ I try to weigh options but struggle when there’s uncertainty, competing priorities, or unclear outcomes.

+ I make timely, well-reasoned decisions by using available information, context, and trade-offs.

+ I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.

05

MAJ - 26: Making Accurate Judgments - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

06

DPe - 26: Developing Performance - How well do you support others' performance, give feedback, and help them grow in their roles?

+ I miss goals, avoid giving clear feedback, overlook performance issues, and provide little support for development.

+ I set goals and give feedback to support accountability, monitor performance, and address gaps.

+ I give clear, balanced feedback, review work quality, and support individual growth through learning opportunities.

+ I connect development to strategy, use coaching and data to improve performance, and build future capabilities.

07

DPe - 26: Developing Performance - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

08

DP - 26: Developing Plans - How well do you create and organize plans to reach goals effectively?

+ I set vague goals, build unstructured plans, misjudge resources, and leave out key details.

+ I set clear goals, build logical strategies, and plan tasks with realistic timelines and resources.

+ I align SMART goals to priorities, use evidence to guide planning, and build actionable plans with milestones.

+ I anticipate risks, adapt plans, connect strategy to execution, and equip others with tools for success.

09

DP - 26: Developing Plans - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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