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7218 - Memphis - 7771 Highway 64, Memphis, Tennessee, 38133

CarMax, the way your career should be!

Job Title: Technician Production Manager in Training

**Position Overview:** At CarMax, all new managers complete a structured training program to ensure they are fully prepared to succeed in their new role. The Technician Production Manager in Training is a temporary role designed to give a newly hired external manager the tools they need to assume the role of Technician Production Manager. All Technician Production Managers in Training must successfully complete the training program before taking on the role of Technician Production Manager.

**Why CarMax?** At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

**Team Overview:** The Technician Production Manager in Training role is part of the Service Operations team, which is dedicated to ensuring that all positions are properly staffed and that the reconditioning process is efficiently managed.

Role Responsibilities:

• Ensure that all positions are properly staffed at all times.

• Control the flow of vehicles through the reconditioning process by proper distribution of CQI/VQI starts, parts return cars, and recheck vehicles.

• Achieve daily and weekly production targets in the mechanical work zone.

• Maintain Tech billed hours per CQI/VQI at or below CarMax standards.

• Oversee the Big Approval Process for mechanical inspection and manage vehicle priority through the use of the ERO system.

• Partner with other functional areas and managers as needed to collaborate on questions regarding vehicle quality and potential kicks.

• Participate and ensure compliance with all CarMax training and process initiatives.

• Perform all Asset Protection and EH&S responsibilities expected in the role.

• Ensure positive associate engagement through consistent use of the Associate Care and Communication (AC&C) tools, such as round tables, one-on-ones, and Compass Engagement Meetings.

• Manage associates at the individual level by using Managing to the Individual (MTI) and through the consistent use of performance management tools, including performing consistent feedback, observations, file reviews, IDPs, APRs, and performance management.

• Drive team and store performance by maintaining comeback standards and QPI goals at or below company targets.

• Drive team and store performance in maintaining all department metric goals.

• Continually develop functional knowledge.

Required Qualifications:

• Read, interpret, and transcribe data in order to maintain accurate records.

• Complete CarMax-provided training in all areas of the production process.

• Multi-task in a high-energy, fast-paced work environment.

• Speak, listen, and write effectively in dealing with customers and associates across departments.

• 1 year of experience as a Manager or Automotive Technician preferred.

• Basic computer skills.

• May require walking or standing for an extended period of time.

• Combination of both indoor and outdoor environments, including working at times in noisy and/or inclement weather conditions.

• Rotating schedule with shifts that will include nights, weekends, and holidays.

• Occasional travel for meetings, training, and special assignments.

• Adhere to all CarMax policies, including but not limited to, Asset Protection, EH&S, and Standards of Professional Appearance.

**About CarMax:** At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.