• IT Operations and Support Technician

    Idaho Division of Human Resources (Idaho Falls, ID)


    Eastern Idaho Public Health is seeking a motivated and detail-oriented IT Operations and Support Technician to join our team in Idaho Falls. This full-time position will support the day-to-day IT operations and provide technical assistance to ensure smooth functioning of our systems across the organization. The role requires strong technical skills, a problem-solving mindset, and the ability to work both independently and collaboratively. The IT Operations and Support Technician will play a critical role in maintaining our technology infrastructure and delivering reliable support to staff and departments.

     

    Position: IT Operations and Support Technician

    GENERAL INFORMATION

    This position requires a strong understanding of PC hardware, peripherals, devices, and software applications to independently install, maintain, and troubleshoot PC hardware/software, and resolve user and system issues. The role also supports the development of skills in local and wide-area networks (LAN/WAN), assisting senior IT staff in identifying and resolving network issues. The technician will perform network infrastructure and maintenance tasks, assist with LAN administration, and provide both first- and second-tier user support.

    PRINCIPAL ACCOUNTABILITIES/RESPONSIBILITIES

    + Network Administration: Assist with LAN/WAN system monitoring, troubleshooting, and resolving network communication problems. Help implement backup and recovery procedures.

    + Hardware and Equipment Management: Assemble, test, install, maintain, and troubleshoot hardware. Manage repairs or coordinate with external service providers as needed. Deploy new computers and equipment to district staff.

    + Software Installation and Configuration: Install, test, and configure software applications. Coordinate with vendors for software-related issues.

    + Inventory Management: Maintain accurate records of computer equipment and supply inventory.

    + User Support and Training: Provide troubleshooting assistance for software (e.g., Paragon, Microsoft 365, Dialpad) and hardware issues (e.g., computers, tablets, printers). Assist staff with training on hardware/software usage.

    + Phone System Maintenance: Perform basic updates and changes to the phone system as required.

    + Audit and Backup Tasks: Complete weekly and monthly IT hardware audits and backup configurations for network and server devices.

    + Help Desk Support: Respond to and document user support requests via the help desk ticketing system. Create and maintain how-to guides and documentation for resolving common technical issues.

    MINIMUM QUALIFICATIONS

    + Solid knowledge of computer trends, software capabilities, and terminology.

    + Experience with hardware and software installation, troubleshooting, and maintenance.

    + Familiarity with network systems and resolving issues related to compatibility, application operations, hardware malfunctions, and telecommunications problems.

    + Ability to work in a networked or multi-platform environment and provide IT training to staff.

    PREFERRED QUALIFICATIONS

    • Bachelor's Degree in related field

    • Some network/server experience.

    • A+ or other entry level Certification

     

    Benefits

    Eastern Idaho Public Health offers a comprehensive benefits package, including:

    + Medical/Vision/Prescription Insurance (PPO, Traditional, or High Deductible Plan with or without HSA) – Learn more at https://ogi.idaho.gov/ (http://www.example.com/)

    + Dental Insurance

    + Flexible Spending Account (FSA)

    + Life Insurance (Employer-paid coverage equal to annual salary; additional voluntary coverage available)

    + Public Employee Retirement System of Idaho (PERSI) – Learn more at www.persi.idaho.gov

    + Paid Holidays (Currently 11 per year)

    + Accrued Sick Leave & Vacation Leave (Increases with longevity)

    + 401K and 457 Plans with Roth options available

     

    About Us

     

    Eastern Idaho Public Health (EIPH) is dedicated to promoting Healthy People in Healthy Communities through education, prevention, and regulatory oversight. Learn more about our mission at www.eiph.id.gov.

     

    Equal Opportunity Employer: Hiring decisions are made without regard to race, color, religion, national origin, sex, age, or disability.

     

    Important Notice: Idaho’s Public Health Districts operate as independent agencies, authorized by the State of Idaho. Employees of the District are not State of Idaho employees but receive benefits through the Office of Group Insurance.

     

    Join our team and help protect public health in Eastern Idaho! Apply today.