• Operations Support

    PDS Tech Commercial (Alton, IL)


    PDS Tech Commercial | Partnering with a Leader in the Utility Industry

     

    Behind Every Reliable Utility Is a Strong Operations Team

     

    Fully Remote - EST or CST | $16.00 to $18.00 an hour

     

    PDS Tech Commercial is partnering with a leading utility provider to hire an **Operations Support** professional who thrives on problem-solving, customer interaction, and operational accuracy. In this role, you’ll help ensure new customers receive timely access to critical **water and wastewater services** , while supporting the systems and processes that keep communities running every day.

     

    Your work will directly impact customer satisfaction, billing accuracy, and the seamless delivery of essential services.

     

    Your Impact

     

    As an Operations Support team member, you’ll serve as a key link between customer service, technical teams, and external partners—researching inquiries, resolving data issues, and ensuring new service requests move forward efficiently and accurately.

     

    What You’ll Do

    Day-to-day responsibilities include:

    + Managing **new service inquiries** received from the Customer Service organization through notifications, emails, and Business Process Exception (BPE) cases

    + Researching and analyzing customer requests to determine the **ability to provide water and wastewater services** to new customers

    + Communicating with **internal and external business partners** via phone and email regarding service availability and application status

    + Analyzing **BPEMS (Business Process Exception Management System) cases** resulting from meter readings or technical master data errors

    + Performing root cause analysis to resolve issues that could lead to **estimated bills, account setup errors, or billing delays**

    + Ensuring timely and accurate resolution of cases to support operational efficiency

    + Documenting findings and updates in company systems to maintain clear and accurate records

     

    What We’re Looking For

    Required Qualifications

    + Minimum of **2 years of customer service experience** , including outbound phone calls

    + Strong **communication skills** , both verbal and written

    + Ability to perform **root cause analysis** and detailed account research

    + Solid **math skills** for calculations and analysis

    + Computer proficiency, including **Microsoft Office applications**

    Preferred Qualifications

    + Prior experience working in a **utility or operations environment**

    + **SAP experience** or familiarity with enterprise systems

    + Experience handling exception cases or technical data issues

    + Strong organizational skills and attention to detail

     

    Why Join PDS Tech Commercial?

     

    + Partner with a respected leader in the utility industry

    + Contribute to essential services that impact everyday life

    + Work in a collaborative, problem-solving environment

    + Gain experience in operations, systems, and customer-facing processes

     

    Ready to Make a Difference?

     

    If you enjoy solving complex problems, working with customers and cross-functional teams, and supporting essential infrastructure, **we want to hear from you** .

     

    **Apply today** and take the next step in your career with **PDS Tech Commercial** —helping power reliable service for communities every day.

    **Pay Details:** $16.00 to $18.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.