• Specialist IT Systems Support

    Abbott (Abbott Park, IL)


    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

    Working at Abbott

     

    At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

     

    + Career development with an international company where you can grow the career you dream of .

    + Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

    + An excellent retirement savings plan with high employer contribution

    + Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree.

    + A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

    + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

     

    The Opportunity

     

    We are seeking a Specialist IT Systems Support professional to deliver exceptional executive-level conferencing and collaboration support. In this role, you’ll ensure seamless operation of advanced video conferencing technologies for senior leadership, providing a premium, white-glove experience in a fast-paced global environment.

    What You’ll Work On

    + Deliver high-touch, white-glove support for executives and senior leadership.

    + Provide Level 1 and Level 2 troubleshooting for conferencing and collaboration solutions.

    + Manage setup and support of audio/visual and control systems for executive meetings and events.

    + Ensure flawless operation of conference room technology during critical meetings.

    + Utilize and troubleshoot collaboration tools such as Microsoft Teams, Cisco Webex, and Zoom.

    + Collaborate on IT projects including video conferencing upgrades and AV solution implementations.

    + Perform daily checks of executive conferencing spaces and report findings.

    + Provide on-call and after-hours support as needed.

    + Drive continuous improvement initiatives to enhance user experience and reduce resolution time.

    Required Qualifications

    + Minimum 7 years of experience in Level 1/2 troubleshooting, conferencing solutions, and desktop support.

    + Hands-on experience with Microsoft Teams, Cisco Webex, Zoom, and conference room technologies.

    + Familiarity with monitoring tools such as Control Hub, Vyopta, and Thousand Eyes.

    + Strong interpersonal and communication skills with proven success in customer support roles.

    + Professional appearance and executive-level presence.

    Preferred Qualifications

    + Experience supporting Fortune 50 executives or similar high-profile environments.

    + Continuous learning mindset and self-driven professional development.

    + Strong problem-solving skills under pressure with attention to detail.

    + Ability to manage changing priorities and multiple tasks effectively.

    + Demonstrated professionalism, discretion, and confidentiality in all interactions.

    **Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:** www.abbottbenefits.com

     

    Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

     

    Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

    The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.

     

    An Equal Opportunity Employer

     

    Abbot welcomes and encourages diversity in our workforce.

     

    We provide reasonable accommodation to qualified individuals with disabilities.

     

    To request accommodation, please call 224-667-4913 or email [email protected]