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Description

At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, along with an unwavering commitment to backing our customers, communities, and colleagues. As part of Team Amex, colleagues are supported holistically and encouraged to learn new skills, develop as leaders, and grow their careers.

Here, your voice and ideas matter, your work makes an impact, and together you will help us define the future of American Express.

About the Role

This role leads an engineering team responsible for the Commercial Loyalty technology domain. The team owns the design, development, deployment, and operational health of platforms that power loyalty, benefits, and partner experiences for Commercial customers.

You will oversee and mentor a team of software engineers across multiple experience levels, building a culture of strong technical ownership, continuous learning, and engineering excellence. This role requires a leader who can operate effectively in complex systems, bring clarity to ambiguous problem spaces, and partner closely with Product, Architecture, and Business stakeholders while providing strong technical leadership through design, standards, and coaching.

Key Responsibilities

+ Lead, mentor, and coach a team of software engineers, fostering a culture of continuous learning, inclusivity, and high technical standards.

+ Build, manage, and develop an engineering team of approximately **6–10 engineers** , including hiring, onboarding, performance management, and career development.

+ Own end-to-end delivery and operational accountability for the Commercial Loyalty technology domain, spanning legacy platforms and modern cloud-native services.

+ Partner closely with Product, Business, Architecture, and senior technology leadership to define and execute domain-level technology strategy, roadmaps, and delivery priorities.

+ Translate complex business requirements into scalable, maintainable technical solutions, guiding teams through system design and implementation.

+ Lead teams through complex architectural decisions, evaluating multiple approaches, articulating tradeoffs, and influencing stakeholders toward sound technical outcomes.

+ Establish and sustain a strong culture of quality engineering, including automated testing, QA automation, and shift-left quality practices across the software development lifecycle.

+ Drive adoption and continuous improvement of CI/CD pipelines, DevOps practices, and release automation to enable fast, safe, and repeatable delivery.

+ Ensure security, compliance, and resilience are built into system design and delivery through secure coding practices, automated security controls, and strong production readiness standards.

+ Lead modernization and continuous improvement initiatives focused on reliability, scalability, observability, automation, and developer experience.

+ Coordinate delivery across globally distributed teams, proactively managing risks, dependencies, tradeoffs, and execution challenges.

+ Leverage metrics, feedback, and operational data to continuously improve software quality, team performance, and delivery outcomes.

Education and Knowledge

+ Bachelor’s degree in Computer Science, Computer Engineering, or comparable experience; advanced degree preferred.

+ Strong knowledge of distributed (multi-tiered) systems, algorithms, relational databases, and NoSQL technologies.

+ Deep familiarity with the tools and practices used to plan, design, build, test, deploy, and operate enterprise software systems.

Minimum Qualifications

+ 10 years of software engineering or related experience delivering complex systems.

+ 5 years of experience leading and managing software engineering teams, including hiring, coaching, performance management, and talent development.

+ Demonstrated experience partnering with Product and Business stakeholders to shape requirements, define solutions, and deliver outcomes.

+ Strong background in application design, software development, and automated testing practices.

+ Experience building and operating distributed systems and microservices architectures, including REST-based services and event-driven platforms (e.g., Kafka).

+ Hands-on experience with modern development practices and cloud-native stacks, including Go, containerization (Docker), orchestration (Kubernetes), and CI/CD tooling.

+ Experience with relational and NoSQL databases.

+ Experience with rules engines or complex decisioning systems (e.g., Comcast Rulio or similar technologies).

+ Experience working in Agile development environments (Scrum and/or Kanban).

Preferred Qualifications

+ Prior experience owning or stabilizing a complex, business-critical technology domain.

+ Background in Commercial, Loyalty, Payments, or Mobile platforms.

+ Track record of leading teams through ambiguity, modernization, or non-trivial technical change.

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

**Job:** Technology

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 26000129