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Description

Amazon’s Reliability, Maintenance & Engineering (RME) team ensures that our global fulfillment and operations networks run safely, efficiently, and at peak performance. We are seeking a Senior Program Manager, Leadership Development to design and scale programs that strengthen leadership capability across our technical, engineering, and maintenance workforce—including Technicians, Maintenance Managers, Controls Engineers, and RME Leaders.

In this role, you will build mechanisms that accelerate leader readiness, reinforce operational and safety excellence, and develop talent pipelines across a global, 24/7 operations environment. You will partner with RME leaders, HR, Operations, and cross-functional L&D teams to deliver solutions that help our leaders deliver uptime, quality, safety, and customer obsession at scale.

Key job responsibilities

Program Strategy & Design

• Build and own the strategy for leadership development across RME, with a focus on technical leaders, maintenance managers, and engineering leadership pipelines.

• Assess organizational capability needs related to safety culture, technical leadership, problem-solving, root cause analysis (RCA), and operational excellence.

• Design blended learning journeys (e.g., workshops, simulations, virtual learning, coaching mechanisms, hands-on labs) tailored to engineering and maintenance environments.

Program Management & Execution

• Lead end-to-end development and deployment of global RME leadership programs, from concept through evaluation.

• Drive scalable onboarding, skill-building, and succession development programs for RME leaders at multiple levels.

• Collaborate closely with field teams, Technical Training, Ops Engineering, and Worldwide Learning teams to ensure programs meet real-world operational needs.

• Operationalize programs with strong mechanisms, documentation, and continuous improvement loops.

Stakeholder & Field Engagement

• Partner with RME Directors, Senior Managers, HR Business Partners, and Site Leaders across regions to identify gaps and align development strategies.

• Facilitate conversations with technical experts, engineering leaders, and safety teams to ensure program relevance.

• Manage vendor partners when needed to build or deliver specialized technical/leadership curriculum.

Data, Metrics & Continuous Improvement

• Build measurement mechanisms to track program adoption, leader readiness, safety outcomes, and performance improvements.

• Dive Deep into data to identify trends, root causes, and improvement opportunities.

• Iterate on curricula using feedback from learners, site audits, and operational performance metrics (e.g., equipment downtime, PM completion, safety indicators).

Innovation

• Introduce new learning technologies and methods that resonate with a technical and field-based audience.

• Develop immersive learning experiences (e.g., troubleshooting case studies, scenario-based simulations, AR/VR prototypes where applicable).

• Drive mechanisms that support scalable leadership development in a high-variability, global operations network

A day in the life

Amazon Benefits:

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- 7+ years of team management experience

- Bachelor's degree in HR Management, Organizational Development, Business Administration or related fields

- 7+ years of experience in program management, leadership development, organizational development, or similar fields.

- Experience working in technical, operations, engineering, manufacturing, or maintenance-related environments.

- Proven ability to manage complex, cross-functional programs across multiple sites/regions.

- Strong data analysis and problem-solving skills; ability to Dive Deep into performance and operational metrics.

- Excellent communication and stakeholder management skills, especially with technical and field leadership.

Preferred Qualifications

- Experience implementing repeatable processes and driving automation or standardization

- Master’s degree in Organizational Development, Engineering Management, MBA, I/O Psychology, or related field.

- Experience in Reliability, Maintenance, Engineering, Operations, or Production environments.

- Understanding of maintenance, reliability, and engineering concepts (e.g., CMMS, TPM, RCA, risk mitigation, safety systems).

- Experience designing leadership development for technical or field-based employees.

- Familiarity with Lean, Six Sigma, or continuous improvement methodologies.

- Coaching or facilitation experience with technical or engineering leaders.

- Global program management experience in high-ambiguity, fast-paced environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, NY, New York - 166,500.00 - 225,200.00 USD annually

USA, TN, Nashville - 136,200.00 - 184,300.00 USD annually

USA, TX, Austin - 151,400.00 - 204,800.00 USD annually

USA, TX, Irving - 151,400.00 - 204,800.00 USD annually

USA, VA, Arlington - 151,400.00 - 204,800.00 USD annually

USA, WA, Bellevue - 151,400.00 - 204,800.00 USD annually