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Description We are looking for a dedicated Customer Success Specialist to join our team on a contract basis. Based in Houston, Texas, this role focuses on supporting customers with company equipment, ensuring smooth onboarding and providing assistance with navigating the customer portal. If you thrive in a fast-paced environment and excel at building strong customer relationships, this position offers a great opportunity to showcase your skills.

Responsibilities:

• Identify existing customers using company equipment and assist them in registering on the portal through available tools and reports.

• Guide customers through the onboarding process and provide ongoing support to help them navigate the portal effectively.

• Generate leads from customer interactions and share them with the sales team for follow-up.

• Respond to requests and inquiries from internal teams to ensure customer registration is completed successfully.

• Build strong relationships with customers to enhance satisfaction and encourage continued use of the portal.

• Monitor customer feedback and address concerns promptly to improve service delivery.

• Collaborate with sales and support teams to ensure seamless communication and efficient handling of customer needs.

• Maintain accurate records of customer interactions and registration progress.

• Stay updated on company tools and resources to provide customers with the most relevant information.

• Contribute to team initiatives aimed at improving processes and customer experiences. Requirements • At least 2 years of experience in customer service or a related field.

• Proven expertise in supporting customers via call centers, email correspondence, and multi-browser platforms.

• Strong skills in customer success and sales support.

• Ability to generate leads and collaborate effectively with sales teams.

• Excellent communication and interpersonal skills to build rapport with customers.

• Detail-oriented with the ability to manage multiple tasks efficiently.

• Proficiency in navigating customer portals and providing technical assistance when needed.

• Familiarity with the manufacturing industry or Atlas Copco products is a plus. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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