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Description

Primary Duties: 1. Monitors network-related incidents and requests escalated from the Service Desk and resolves assigned tickets involving network and infrastructure systems. 2. Documents network troubleshooting activities, configurations, and resolutions in accordance with departmental documentation standards. 3. Identifies, analyzes, and resolves network and infrastructure issues using advanced troubleshooting tools, logs, and collaborative problem-solving techniques. 4. Provides professional customer service by communicating status, impacts, and resolution details related to network and infrastructure incidents. 5. Performs advanced network troubleshooting to determine root cause of outages, performance degradation, or configuration issues. 6. Installs, configures, and supports network infrastructure devices, including switches, wireless access points, firewalls, and related systems, following enterprise standards. 7. Collaborates with other IT teams to resolve issues that span network, server, and application responsibilities as needed. 8. Provides technical guidance and knowledge transfer to other technicians related to network infrastructure, configurations, and troubleshooting practices. 9. Supports and troubleshoots network-connected devices and services in coordination with other technicians and infrastructure teams. 10. Participates in network and infrastructure projects, such as network refreshes, wireless upgrades, server replacements, and technology modernization initiatives. 11. Supports network-dependent systems and services, ensuring connectivity, performance, and compatibility with enterprise applications and platforms. 12. Provides technical input and factual analysis to support team decision-making and infrastructure planning efforts. 13. Develops and maintains detailed network documentation, including diagrams, configurations, installation procedures, and troubleshooting guides. 14. Coordinates vendor support and service calls for network hardware and infrastructure components, including warranty and non-warranty repairs. 15. Maintains accurate records of network incidents, repairs, and vendor interactions related to infrastructure maintenance. 16. Installs, maintains, and supports specialized network or infrastructure-related software and services as assigned. 17. Evaluates, tests, and recommends network technologies and solutions, including hardware and software, to improve reliability and performance. 18. Assists with the configuration, troubleshooting, and support of network connectivity, including switches, VLANs, and wireless access. 19. Perform other related duties as assigned. 20. Ability to lift up to 50lbs and stoop, climb / climb a ladder, squat, push, crawl, and bend in all types of weather.

Skills

Customer service, Customer support, Windows, microsoft office, Help desk, Troubleshooting, Technical support, Service desk, Technical knowledge, Customer service skills, Desktop troubleshooting, Office 365, hardware troubleshooting, ticketing system, Call center, Help desk support, Active directory, wireless equipment

Top Skills Details

Customer service,Customer support,Windows,microsoft office,Help desk,Troubleshooting,Technical support,Service desk,Technical knowledge,Customer service skills,Desktop troubleshooting,Office 365,hardware troubleshooting

Additional Skills & Qualifications

Education: Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education. Example: AS Degree in Computer Science and two years of relevant work experience. Experience: Minimum of 2 years of experience.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Bartow, FL.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bartow,FL.

Application Deadline

This position is anticipated to close on Jan 16, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.