"Alerted.org

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Clinical Call Center and Virtual Training Representative

The primary purpose of this role is to deliver comprehensive remote clinical support for Bayer products, including devices, consumables, and software—to both internal and external customers. The position focuses on enhancing response times, improving first call resolution rates, boosting productivity, and increasing overall customer satisfaction. Additionally, the role involves managing and administering all remote virtual training sessions for Bayer customers. This position is part of the Clinical Performance Center of Excellence and entails developing, documenting, and communicating new procedures and processes that comply with industry regulations and customer standards. The incumbent will also maintain necessary certifications and product knowledge, ensuring they remain current with call and virtual training procedures and policies to provide effective support aligned with business needs

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role, Clinical Call Center and Virtual Training Representative, are to:

+ Provides in-depth clinical phone and email support to customers and internal Bayer stakeholders for Bayer products, including device and device applications, disposables and other workflow protocols while driving improvements in response time, first call resolution rates, productivity and overall customer satisfaction.

+ Responsible for maintaining and administrating best-in-class remote virtual training experience via Zoom and/or Teams platform; manages weekly schedule by product and resolves coverage support needs, scheduling conflicts and customer unique requests.

+ Supports clinical training “kick off calls” for new product installs; coordinating with Bayer device project managers and customers.

+ Provides clinical expertise to support internal team projects and other process improvement activities related to call scripts and virtual training presentations; both in squad and cross functionally.

+ Maintains call case queue and resolves all submissions in a timely manner. Works to make sure team has all tools, processes and systems necessary to get the job done.

+ Maintains established KPIs and workflow measurements including tracking and reporting.

+ Assists in coaching and mentoring new members of the team in their clinical capacities.

+ Manage systems, including customer portal access and navigation, phone infrastructure and virtual training platforms.

+ Assist in developing documenting and communicating new procedures and processes that meet industry compliance, regulatory and customer standards.

+ Build strong relationships and work with other strategic partners to refine processes and services related to business operations. This could include Knowledge Management, Business Operations, and Marketing Services.

+ Contribute towards creating a motivational performance/results-oriented team and self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

Required Qualifications:

+ Committed to advancing the U.S. radiology landscape through deep personal passion for improving patient outcomes

+ Associate’s or Bachelor’s degree in Radiologic Sciences, Biomedical Engineering, Information Technology, or related discipline

+ Current and valid American Registry of Radiologic Technologists (ARRT) Radiologic Technologist certification and/or Certified Imaging Informatics Professional (CIIP) certification

+ Relevant clinical or technical experience in radiology

+ Strong knowledge of radiology workflows (Computed Tomography (CT) / Magnetic Resonance (MR)), injector systems, contrast protocols, and dose management

+ Demonstrated ability to deliver engaging clinical training and support solution adoption

+ Excellent verbal & communication skills across the customer engagement process with ability to translate technical/clinical data for diverse audience. Both Virtually or in-person.

+ Possesses self-driven time and workload management skills, proactively structuring open time to maximize customer impact and value for Bayer

+ Experience with Bayer/Medrad injectors and software solutions (e.g., relevant software and analytics platforms) (preferred)

+ Background in health system IT integration and clinical workflow optimization

+ Prior experience supporting sales and account management teams in solution adoption (preferred)

+ Strong problem-solving skills; able to manage ambiguity and escalate issues effectively (preferred)

+ Ability to use company generated AI tools (preferred)

+ Proficiency in company specific CRM and workforce tools

+ Demonstrated ability to work in a face paced self-directed environment.

+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns

+ On-site training as assigned

+ Ability to perform additional tasks, projects and assignments as requested by leadership

Preferred Qualifications:

+ Advanced certification in CT, MR and CV/IR

+ Demonstrated knowledge of Bayer’s Radiology business & product suite (current and legacy)

+ Proficiency with departmental tools such as ServiceMax, Cisco Phone Systems and Zoom;

+ Current or prior clinical training acumen for Bayer suite of products

+ 4+ years of relevant clinical or technical experience in radiology

Employees can expect to be paid a salary of between $143,000– $185,000. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors. This posting will be available for application until at least: 1/16/2026

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

**Location:** United States : Residence Based : Residence Based

**Division:** Pharmaceuticals

**Reference Code:** 860375

Contact Us

**Email:** [email protected]