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+ Area of Interest: Administrative and Clerical

+ FTE/Hours per pay period: 1.0

+ Department: Wound Care

+ Shift: Monday-Friday, Days

+ Job ID: 177181

Overview

The Medical Office Coordinator manages a variety of front office functions and is key to the smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the center.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program .

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Clinic Excellence/Patient Satisfaction

+ Greets patients and other visitors, answers and routes calls to appropriate staff.

+ Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.

+ Obtains and verifies patient information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.

+ Collects and enters patient charges in databases. Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.

+ Coordinates and schedules ancillary testing with other hospital departments.

+ Arranges for patient transportation as needed.

+ May assist with intakes and discharges.

+ Gathers necessary equipment and supplies for the RN or provider.

+ Reports quality of care issues to the Center’s RN Coordinator.

+ Communicates as needed with all team members regarding therapeutic interventions, to ensure quality of care.

+ If licensed appropriately, may perform hyperbaric oxygen therapy related duties, as needed, after completing the required Healogics or other approved hyperbaric training.

Office Coordination

+ Coordinates with Center’s RN Coordinator/Medical Director to maximize daily patient census.

+ Assembles new patient charts, maintains and files existing patient charts, and spot-checks charts for data completeness and signatures.

+ Maintains office equipment and supplies as needed, and medical supplies as directed.

+ Actively participates in staff meetings to support key functions within the Center.

Qualifications

+ High School Diploma or GED

+ Proficient in Microsoft Office (Word, Excel, Outlook)

+ Good customer, interpersonal and communication skills, both verbally and in writing

+ Organization and time management skills

+ Ability to type 60 words per minute (wpm)

+ Basic math skills

+ Attention to detail

+ Ability to maintain confidentiality

+ Ability to work in fast-paced environment and to work on multiple projects at the same time

+ Ability to work with others and in a team environment

+ Use of usual and customary equipment used to perform essential functions of the position.