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Call Center Representative

Company Description

Rose Remodeling is a trusted home remodeling company serving the Sacramento, North Bay, and San Joaquin areas of California. Our team of skilled professionals is dedicated to delivering high-quality remodeling services tailored to meet client needs. With decades of experience, we bring expertise and craftsmanship to every project, ensuring customer satisfaction. We are proud to be a reliable provider of exceptional home transformation solutions.

Role Description

This is a part-time on-site role for a Call Center Representative based in Elk Grove, CA. The Call Center Representative will handle inbound and outbound calls, provide exceptional customer service, and address client inquiries. Daily tasks include assisting with scheduling appointments, resolving customer concerns, and ensuring customer satisfaction. Attention to detail and the ability to communicate effectively will be key responsibilities in this role.

Qualifications

+ Excellent customer service and customer support skills

+ Strong interpersonal skills to build and maintain client relationships

+ Proficient in computer literacy with the ability to navigate customer management systems

+ Commitment to achieving customer satisfaction through effective communication and problem-solving

+ Previous experience in a call center or customer-facing role is preferred

+ Ability to work on-site in Elk Grove, CA

+ High school diploma or equivalent; additional training or education is a plus

+ Must have experience in the call center environment

**********This role offers opportunities for growth and a generous commission structure.

**********We have 2 openings for part time roles under 30hrs per week.

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