"Alerted.org

Duration **6 months**

Note: Fully Remote – Live within 1 hour of the Monroeville office for occasional onsite technical needs.

Key Responsibilities

+ Assist patients with billing and reimbursement navigation to ensure timely processing.

+ Build trust through meaningful and professional interactions.

+ Manage emotionally sensitive situations with empathy and urgency.

+ Accurately document all interactions in the appropriate Revenue Cycle system.

+ Review, follow up on, and resolve patient concerns.

+ Assess patient eligibility for payment plans.

+ Meet all call center standards for volume and quality.

+ Collaborate with internal departments using various technology tools.

+ Maintain an enthusiastic, caring, and professional presence on all calls.

Required Qualifications

+ **6** + months of experience in healthcare billing, reimbursement, collections, or infusion services.

+ 1+ year of experience using Microsoft Word, Outlook, and Excel.

+ Strong written and verbal customer service skills.

+ Ability to work independently and collaboratively.

+ Demonstrated empathy and ability to handle sensitive conversations.

Preferred Qualifications

+ 1 year of healthcare billing, collections, infusion services, or pharmacy reimbursement experience.

Education

+ Verifiable High School Diploma or GED required.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.