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Job Description

THIS POSITION IS ONLY OPEN TO INTERNAL ACS APPLICANTS.

*THE SELECTED CANDIDATE WILL BE OFFERED A SALARY OF $128,299*

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The Division of Child Protection (DCP) is charged with investigating all allegations of child abuse and

maltreatment that the City receives from the New York Statewide Central Register of Child Abuse and

Maltreatment. The Division of Child Protection encompasses Child Protective and Placement Services.

Child Protective Services include the Child Protective Borough Offices, Family Preservation and Family

Services Unit, Emergency Children’s Services (ECS), and the Office of Special Investigations (OSI).

Emergency Children’s Services (ECS) is the after-hours service component of NYC Children’s Services. ECS’s child protective services staff conduct initial investigations of reported abuse and neglect cases after standard working hours, from 4:00pm to 8:00am, Mondays through Fridays; 24 hours a day during weekends and holidays; and serving as the hub for field operation as needed during emergency events or natural disasters such as snowstorms, hurricanes, etc. ECS child protective staff generally perform the same functions as child protective staff in Borough office PD Units. ECS is based in Manhattan, but staff investigate cases throughout the city. Emergency Children’s Services (ECS) is the after-hours service component of NYC Children’s Services. Under senior managerial direction, with wide latitude for the exercise of independent action and decision-making, the Child Protection Manager is responsible for managing the day-to-day operations of protective service units investigating reports of child abuse and neglect, providing crisis intervention, super vision, and preventive services to families.

Under the administrative direction of the Deputy Commissioner, Associate Commissioner and Assistant Commissioner, with wide latitude for the exercise of independent action and decision-making, the Child Protective Manager will have overall responsibility for a geographic zone within a borough or satellite borough office. CPS borough offices consist of a number of child protective service units or Family Services Units which conduct highly sensitive investigations into alleged reports of child abuse and or neglect; administers programs designed to assess the needs of families and the provision of services such as intensive preventive services or foster care placement outside the home. The Child Protective Manager will be responsible for the following:

- Manage up to four units of Supervisors and Child Protective Specialists

- Responsible for all compliance and quality case practice initiatives

- Monitor the field activities of the managerial, supervisory and /or child protective specialist staff they manage

- Ensure that operations conform to all applicable federal, state and local mandates and guidelines

- Monitor and evaluate the results of operations by reviewing aggregate and individual performance data

- Intervene in difficult case management decisions by exercising responsibility and discretion and assuming accountability

- Attend meetings with other managerial staff and relays progress reports and issue analysis to the Borough Commissioner

- Create and implement management controls to monitor the performance of individual zones and /or units

- Hold regular staff meetings and individual conference to monitor performance; plans and determines needs for various personnel and budget actions

- Prepare performance evaluations, including recognizing outstanding achievements or making disciplinary referrals where appropriate

- Ensure that each unit within the zone is sufficiently staffed, properly equipped and trained and capable of carrying its responsibilities in accordance with applicable law, rules, regulations and policy

- Perform other related duties

- Exemplify leadership skills of effective communication, modeling, coaching, educating and support to foster quality supervision to their subordinates regularly

DIRECTOR OF FIELD OPERATIONS ( - 95600

Qualifications

1. A baccalaureate degree from an accredited college and four years of full-time, satisfactory professional social services or related experience in organizations dealing directly with children and/or adolescents; such as (but not limited to) child welfare agencies, Day-Care, educational institutions, mental health groups, pediatrics, juvenile justice. At least eighteen months of the required experience must be in a supervisor, administrative, managerial or executive capacity.

2. Education and/or experience equivalent to "1" above. However, all candidates must have at least eighteen months of experience in a supervisory, administrative, managerial, or executive capacity. A Master's degree in Social Work may be substituted for one year of the required general experience.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 68,213.00

Salary Max: $187,716.00