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EAB Navigate Administrator (Academic Program Specialist)

POSITION DETAILS

ABOUT JOHN JAY COLLEGE

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups in higher education.

A Carnegie designated Research Institution, the College participates in the doctoral programs of the Graduate Center of CUNY, and offers bachelor’s and master’s degrees both in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.

POSITION OVERVIEW

The EAB Navigate Administrator manages the technical implementation of the EAB Navigate platform at John Jay College. They will be a key member of the Student Success Data Team with the primary responsibility of maintaining and optimizing the EAB Navigate platform to advance coordinated care, support strategic reenrollment efforts, and enable milestone tracking for the Undergraduate Foundations (UGF) program. This role bridges technical system expertise with student success strategy to ensure data-driven practices are implemented across Academic Affairs, Enrollment Management, and Student Affairs teams to enhance the student experience and outcomes.

Key Responsibilities:

Navigate 360 Platform Setup and Management

+ Serve as the primary system administrator for EAB Navigate, managing configuration, user access, data integrations, and platform optimization.

+ Implement and manage platform features such as campaigns, appointment scheduling, case management, alerts, and referrals to support coordinated care.

+ Configure and maintain student groups, tags, and categories within Navigate to ensure that targeted content and Journeys are delivered to the right students based on academic progress and risk profiles.

+ Ensure timely and accurate data exchange between Navigate and other campus systems (e.g., PeopleSoft, CRM, Signal Vine)

Coordinated Care and Workflow Development

+ Build and maintain case management workflows connecting advising, coaching, faculty, and student support services.

+ Create templates and campaigns that align with predictive risk models and reenrollment priorities.

+ Configure and manage automated messaging workflows and appointment campaigns within Navigate360 to support key student success initiatives, including reenrollment, advising engagement and the achievement of UGF milestones.

Collaboration and Feedback

+ Work with the Navigate User Support Specialist to ensure Navigate Journeys and Student App content are supported by accurate platform configuration.

+ Collaborate with the Assistant Director to operationalize predictive analytics through campaigns and workflows.

+ Support development of administrative user training and contribute to system enhancements based on user feedback and data analysis.

QUALIFICATIONS

Bachelor's Degree and four years' relevant experience required.

PREFERRED QUALIFICATIONS

+ Master’s degree in education, student affairs, or data analytics.

+ Demonstrated experience with designing and monitoring Navigate Journeys, milestone frameworks, and cross-divisional campaigns.

+ Familiarity with case management models and advising workflows in higher education settings.

CUNY TITLE OVERVIEW

Participates in the daily coordination of academic and administrative activities of a College's specialized academic program under management direction.

- Supports program development, student service delivery, outcome evaluation and instructor/student recruitment, enrollment, and retention.

- Recommends, implements and evaluates strategies to expand program offerings

- Prepares analytical and statistical reports for management

- Develops and maintains relationships with various College offices to improve student and faculty services

- Serves as resource expert regarding program policies and procedures

- Oversees office recordkeeping; manages updates of program web and print materials

- May supervise office operations and/or department budget

- Performs related duties as assigned.

Job Title Name: Academic Program Specialist

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

$76,937-86,741

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

If you are viewing the job posting on any website other than CUNYFirst, please follow the instructions below:

1. Go to www.cuny.edu and click on "Employment"

2. Click "Search job listings"

3. Search by Job Opening ID number 31520

4. Click on "More Options to search for CUNY jobs"

5. Click on the "Apply Now" button and follow the instructions.

Once you have registered or logged in with your user name and password, upload your cover letter, resume and the names and contact information of three professional references as one document.

CLOSING DATE

The review of resumes will begin on February 2, 2026

The posting closes on February 13, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

31520

Location

John Jay College