"Alerted.org

The Team

We are seeking a Senior Telecom Analyst to join American Tower’s Information Technology organization’s Network Services team. The team focuses on maintaining and optimizing our global telecommunications and network infrastructure, ensuring systems are reliable, secure, and up to date. Day to day you will manage and troubleshoot Voice over Internet Protocol (VoIP) and Microsoft Teams environments, perform user administration, resolve quality issues, and identify opportunities for efficiency improvements.

As a Senior Analyst, you will partner cross-functionally to deliver high-quality telecommunication services, support external customer success by enabling seamless communication, and configure and maintain phone systems across multiple regions worldwide.

What You Need to Succeed

+ Bachelor’s degree required, with a concentration in Information Technology or a related field preferred.

+ A minimum of 5 years of Telecom Analyst experience, including troubleshooting telecom hardware and software, is required.

+ A minimum of 5 years of experience with telecommunications systems, including Genesys, Microsoft Teams, Cisco Unified Communications (UC), Avaya, and voicemail, is required.

+ Hands-on experience with Microsoft Teams and Cisco Unified Communications (UC) is highly desired.

+ Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint) preferred.

+ Strong knowledge of PowerShell preferred.

+ Strong desktop support skills required (e.g., Windows 11).

+ Highly self-motivated with the ability to manage multiple priorities while maintaining quality and timeliness.

+ Ability to clearly and professionally communicate complex technical designs and concepts.

+ Willingness to perform occasional tasks outside standard business hours, including evenings and weekends as needed.

+ Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.

+ Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.

+ Strong organizational skills; ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

What You Can Offer Us

+ Administer and maintain enterprise voice platforms and related services, including call routing, auto attendants, queues, and voicemail systems.

+ Support and optimize unified communications environments (e.g., Microsoft Teams, Genesys, RingCentral, PureIP), ensuring reliability and performance.

+ Manage dial plans, telecom databases, and ancillary services to maintain accurate and efficient operations.

+ Design, implement, and troubleshoot new voice systems and integrations, collaborating with cross-functional IT teams to resolve complex issues.

+ Contribute to continuous improvement initiatives for voice infrastructure, scalability, and user experience.

+ Assist with new technology rollouts, development, and testing.

+ Work closely with IT Helpdesk staff to resolve daily incidents.

+ Document all voice system processes and procedures.

+ Other duties as assigned.

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!

For more information about how American Tower is building a more connected world, visit americantower.com

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.

American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.

American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here (https://www.americantower.com/us/careers/benefits) to learn more.

**Requisition ID** : 2283