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Manager, Customer Success – Sage Intacct Accountants Program (SIAP)

Job Description:

The Sage Intacct Accountants Program (SIAP) is a strategic partnership between Sage Intacct andCPA.com(an AICPA company) that enables accounting firms to build scalable, technology-enabled outsourced accounting and advisory practices.

The Manager, Customer Success is a strategic role responsible for driving the success of the Sage Intacct Accountants Program (SIAP) through the leadership and execution of the Customer Success Manager (CSM) team. In this role, you will architect and operationalize a customer success strategy that enables accounting and advisory firms to scale their practices, deliver exceptional client outcomes, and achieve sustained revenue growth.

You will translate Sage Intacct’s strategic goals into actionable partner engagement frameworks, ensuring consistent execution across the CSM team. They will serve as a cross-functional connector, aligning sales, services, enablement, and product teams to deliver a unified partner experience that drives adoption, satisfaction, and commercial impact.

Key Responsibilities:

Strategic Leadership & Execution

• Define and lead the SIAP Customer Success strategy, translating business objectives into scalable engagement models and measurable outcomes.

• Lead, coach, and develop the PSM team to ensure consistent execution, partner advocacy, and delivery excellence.

• Establish KPIs and performance metrics to monitor partner health, team effectiveness, and will impact partner adoption, satisfaction and renewal rates.

Partner Lifecycle Management

• Oversee the full partner lifecycle—from onboarding and enablement to growth and retention—ensuring partners are equipped to deliver high-value services.

• Drive continuous improvement in partner delivery standards, certification adherence, and client satisfaction.

• Champion strategic initiatives that enhance partner capabilities and accelerate Sage Intacct adoption.

Revenue & Growth Alignment

• Collaborate with sales and channel leadership to align customer success efforts with revenue targets, renewal strategies, and expansion opportunities.

• Guide the PSM team in identifying and activating growth levers across the partner ecosystem.

• Monitor pipeline health and resource allocation to support scalable growth.

Cross-Functional Collaboration

• Act as a strategic liaison between SIAP and internal teams (services, enablement, product, marketing) to ensure cohesive partner support.

• Influence product and service roadmaps through partner and client feedback.

• Represent SIAP at executive-level partner engagements, industry events, and strategic planning sessions.

Qualifications & Experience

• 8+ years of experience in partner/channel leadership, customer success, or strategic program management in SaaS or professional services.

• Proven success in leading teams and driving outcomes through indirect channels.

• Deep understanding of accounting and advisory firm business models.

• Strong strategic thinking, operational execution, and stakeholder management skills.

• Experience building scalable frameworks and managing cross-functional initiatives.

• Excellent communication and executive presence.

• Willingness to travel up to 30%.

Perks? We have plenty.

- Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

- Comprehensive health, dental and vision coverage

- 401(k) retirement match (100% matching up to 4%)

- 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

- 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

- 5 days paid yearly to volunteer (through Sage Foundation)

- $5,250 tuition reimbursement per calendar year starting 6 months after hire date

- Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

- Library of on demand career development options and ongoing training offerings

Dig deeper about who we are:

- Who is Sage:https://www.sage.com/en-us/company/about-sage/

- Life at Sage:https://www.sage.com/en-us/company/careers/

- Our Values & Behaviors:https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be

- How we make a difference:https://www.sage.com/en-us/company/sage-foundation/

- Sage Business Cloud - SaaS for Every Business:https://www.sage.com/en-us/products/

Function:

Sales

Country:

United States

Office Location:

Atlanta

Work Place type:

Hybrid

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Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out [email protected].

Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.