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Description

**CRST The Transportation Solution, Inc** . is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

**CRST’s Home Solutions** - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians. From delivery to installation and assembly, demand for these services has grown significantly. Home Solutions is proud to work with retail and client partners to provide convenient solutions for consumers.

**Job Summary: ** Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

**Location:** On Site in Amherst, NY

**Compensation** : $18.00-$22.75 per hour. A final offer amount is dependent on factors including prior relevant experience, knowledge, and location.

**Benefits** : Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Essential Duties and Responsibilities: 

+ Resolve escalated customer complaints

+ Train and development of staff as needed

+ Fostering agent productivity

+ Five9 monitoring, moving agents in and out of queue

+ Taking phone calls or working emails as necessary

+ Make recommendations for process improvement and development based on customer and associate feedback

+ Other duties as assigned by supervisor

Ideal Experience and Skill Set:

+ Active Learning and Listening

+ Instructing and Speaking

+ Good Time Management

+ Social Perceptiveness and Coordination

+ Service Orientation

+ Critical Thinking

Did You Know?

+ CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.

+ We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution.

+ CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!

**The CRST Core Values:** Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

**EEO Statement** : CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.