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Description

This position is responsible for coordinating the day-to-day activities of field technicians and 3rd party installation partners. This position will support project managers as requested with on-time and on scope installations.

Responsibilities/Essential Functions:

• Coordinate and schedule installations based on product readiness, customer construction schedule/timeline, and installer availability.

• Schedule projects efficiently to meet contract agreements and maximize use of internal and 3rd party field technicians' capacity.

• Monitor and update the schedule in real-time to account for cancellations, delays, or emergencies.

• Collaborate with sales, warehouse, and operations teams to ensure all prerequisites (permits, equipment, site access, etc.) are met before the install

• Collaborate with PM and Installation Manager to ensure all prerequisites (site coordination, project photos and checklists reviews, etc.) are met before the install.

• Schedule appropriate equipment for installation job from Sunbelt, LGH, etc.

• Coordinate the shipment of toolboxes between installations.

• Track installer availability, time off, and capacity.

• Maintain accurate records of completed and pending installations.

• Use scheduling and CRM systems (Schedule It, Salesforce, Business Central, etc.) to create and schedule jobs, and file and organize photos and checklists.

• Identify and report scheduling conflicts, inefficiencies, or resource shortages.

• Provide exceptional customer service through clear and timely communication.

Requirements

1 plus years of experience in construction scheduling and field-based scopes of work

• Highly organized, accurate, personable, with the ability to reflect empathy to customers and personnel

• Ability to multitask

• Strong communication skills

• Work independently

• Strong collaboration with other departments

• Acute attention to detail

• Conflict resolution and negotiation skills

• Ability to work with customers, both internal and external, and turn their requirements into approved activities and scopes of work

• Proficient in Microsoft Office

• Proficient in CRM

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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