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Description We are looking for a detail-oriented Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this position, you will play a vital role in enhancing patient experiences by providing efficient and compassionate assistance over the phone. This role requires strong communication skills and the ability to manage a high volume of calls while maintaining confidentiality and professionalism.

Responsibilities:

• Respond promptly to incoming calls, ensuring each interaction is handled with care and professionalism.

• Operate and maintain proficiency in telecommunications hardware, software, and relevant IT applications.

• Monitor and respond to emergency alarms and codes, initiating appropriate actions as required.

• Make emergency announcements clearly and effectively in critical situations.

• Accurately determine the purpose of each call and route it to the appropriate department or individual.

• Utilize communication tools and materials to foster understanding and collaboration across diverse patient populations.

• Maintain a high level of confidentiality and adhere to all healthcare regulations during every interaction.

• Handle over 300 calls per shift, ensuring quick and efficient service while prioritizing patient needs.

• Assess caller needs and provide solutions with empathy and professionalism.

• Work collaboratively with team members to ensure seamless service delivery. Requirements • At least one year of experience in a customer service environment, preferably in a call center setting.

• Familiarity with multi-line switchboard operations.

• Strong communication skills, both verbal and written, with an emphasis on listening and empathy.

• Ability to remain calm and focused in high-pressure situations, especially during emergencies.

• Knowledge of healthcare industry standards and practices is preferred.

• Proficiency in using IT applications and communication tools.

• Exceptional organizational skills and attention to detail.

• Ability to manage a high volume of calls while maintaining quality service. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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