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Description

We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring satisfaction through attentive communication and efficient problem-solving. This is a Contract to permanent position, offering the opportunity to grow within the company and contribute to a supportive and collaborative work environment.

Responsibilities:

• Respond to a high volume of customer calls promptly and courteously, ensuring a positive experience.

• Address customer concerns, complaints, and inquiries with empathy and care.

• Provide clear and accurate information about products, services, policies, and procedures.

• Record and maintain detailed documentation of all customer interactions in the system.

• Escalate complex or unresolved issues to the appropriate departments for further assistance.

• Achieve and exceed daily performance metrics, including call handling times and customer satisfaction scores.

• Maintain a positive and attentive attitude, contributing to a welcoming team atmosphere.

The salary range for this position is $18 to $18. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Requirements • High school diploma or equivalent; higher education such as an associate or bachelor's degree is preferred.

• Minimum of 1 year of customer service experience, ideally in a call center or similar setting.

• Strong verbal and written communication skills to effectively interact with customers.

• Proficiency in problem-solving and multitasking in a fast-paced environment.

• Familiarity with customer service software and Microsoft Office Suite.

• Ability to handle high call volumes while maintaining quality service.

• Flexibility to work varying shifts and adapt to changing priorities. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .