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Description We are looking for a dedicated Medical Customer Service Representative to join our team on a long-term contract basis in Roseville, California. In this role, you will play a vital part in supporting patients and medical staff by delivering excellent customer service and ensuring smooth administrative operations. This position offers an opportunity to work in a fast-paced healthcare environment while building relationships and enhancing patient experiences.

Responsibilities:

• Handle incoming calls and inquiries from patients, providing accurate information and assistance about appointments, billing, and other services.

• Schedule patient appointments efficiently while adhering to clinic protocols and availability.

• Verify medical insurance information to ensure accurate billing and seamless patient care.

• Maintain and update patient medical charts and records in the electronic practice management system.

• Conduct reminder calls to patients regarding upcoming appointments or necessary follow-ups.

• Collaborate with medical staff to address patient concerns and improve clinic workflow.

• Utilize medical terminology to effectively communicate with patients and healthcare professionals.

• Operate standard office equipment and computer software to complete daily administrative tasks.

• Deliver exceptional customer service by addressing patient needs promptly and professionally.

• Support the supervisor and other team members in maintaining clinic efficiency and resource management. Requirements • High school diploma or equivalent is required.

• At least six months of experience in a medical office setting or a high-volume customer service position is preferred.

• Strong interpersonal and organizational skills, with a focus on delivering excellent customer service.

• Proficiency in keyboarding and computer software, including familiarity with electronic practice management systems.

• Solid understanding of medical terminology is essential.

• Experience with scheduling, patient billing, and medical insurance verification is highly desirable.

• Ability to handle sensitive information with discretion and maintain patient confidentiality.

• Knowledge of standard office equipment and ability to adapt to new technologies. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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