"Alerted.org

IT Business Technical Analyst I / II | Palo Verde

Date: Jan 9, 2026

Company: APS

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

IT Business Technical Analyst I / II | Palo Verde

At APS, we’re committed to powering Arizona’s future with safe, reliable, and affordable energy. As an IT Business Technical Analyst I / II, you will help connect business needs with technology solutions that keep our systems strong, efficient, and ready for the future. Using industry‑recognized practices such as the BABOK Guide and your experience with business analysis techniques, you’ll help teams clarify needs, reduce risk, and deliver technology. Your work strengthens daily operations at Palo Verde, enhances reliability for our customers, and supports a sustainable energy future for our state.

What your day would be like:

You are responsible for:

+ Elicit & Analyze Requirements: Use BABOK-aligned elicitation techniques to gather, clarify, and document requirements for new software implementations, upgrades, replacements, and enhancement work.

+ Design & Map Processes: Apply technical skills to create detailed process maps and flow diagrams that improve clarity, efficiency, and alignment across teams.

+ Identify Risks & Gaps: Use strong analytical abilities to interpret information, identify inconsistencies, and surface potential risks early in the process.

+ Support Testing & Quality: Develop manual test plans, coordinate User Acceptance Testing, and partner with stakeholders to ensure systems work as intended.

+ Manage SDLC Documentation: Utilize Azure DevOps and Modern Requirements to maintain clear, accurate system and project documentation.

+ Collaborate Across Teams: Work closely with business partners, developers, and IT leadership to deliver reliable, effective technology solutions.

Who we’re looking for:

+ Skilled Business Analyst: Experience aligned with BABOK practices, including requirement elicitation, analysis, and documentation; IIBA membership or CBAP certification a plus.

+ Analytical & Detail‑Oriented: Able to identify gaps, interpret complex information, and strengthen decision‑making through clear insights.

+ Process‑Focused Thinker: Strong ability in process mapping, workflow analysis, and translating business needs into actionable system requirements.

+ Quality‑Driven Professional: Familiar with testing methods, UAT support, and ensuring solutions meet user and business expectations.

+ Collaborative Team Member: Strong communication skills and a commitment to the APS Promise—innovating with courage, empowering each other, and succeeding together.

+ Technical Confidence: Comfortable working with tools such as Microsoft Office (including Visio and Excel), Azure, Azure DevOps, and JIRA.

Minimum Requirements

IT Business Technical Analyst I | Palo Verde

+ Bachelors' degree in Information Technology or related field

+ PLUS one (1) year of prior relevant experience or equivalent combination of education and directly related experience.

+ Requires basic technical subject matter knowledge within a job area or system

IT Business Technical Analyst II | Palo Verde

+ Bachelors' degree in Information Technology or related field

+ PLUS two (2) year of prior relevant experience or equivalent combination of education and directly related experience.

+ Requires working technical knowledge gained through experience within a job area or system

Nuclear requirement: Any PVNGS employee may be called upon to serve as a member of the Emergency Response

Organization (ERO) and will be expected to fulfill their obligation as an ERO member.

Any PVNGS employee may be called upon to support a refueling or short-notice outage.

This includes line roles and responsibilities as necessary to execute outage activities.

These are a condition of employment at PVNGS.

Major Accountabilities

1) Analyzes basic business problems to be solved with automated systems

2) Conducts data gathering and analysis to understand business strategy requirements

3) Participates in the elicitation, documentation, analysis, and validation of business processes, systems, and solution requirements

4) Assists in creating specifications for systems to meet business requirements

5) Provides assistance in documenting current business processes and models

6) Assists in identifying and evaluating systems and procedures that are cost effective, efficient, reliable, and meet user requirements

7) Executes unit integration and acceptance testing

8) Research components of solutions to problems

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.

Hybrid Role:

Employees in hybrid roles will work both in their home offices and alongside their colleagues at an APS facility or other work location for meaningful in person engagement.

As of January 2025, hybrid-role employees will be asked to work about 40% of their time in person at an APS or other (non-home office) location.

*Employees in Hybrid roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.