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Job Title: Licensed Practical Nurse - Communications Center

Department: Call Center - Clinical Discharge

Hours Per Week: Full-Time (40 hours per week)

•Schedule:

+ Coverage 7 days per week , including holidays

+ Every other weekend rotation

+ Day/Evening shifts primarily; flexibility to shift to nights as operational needs arise

SUMMARY: As a Licensed Practical Nurse, you are key in the success of operations and compassionate patient care every day.

We are seeking a clinically confident LPN to support patients transitioning from hospital to home. This role is ideal for nurses who excel in patient communication, critical thinking, and multitasking in a high-volume, phone-based environment.

Key Responsibilities:

+ Conduct discharge follow-up calls with patients

+ Assess recovery, medications, follow-up needs, and warning signs

+ Answer medical questions and assist with PCP appointment coordination

+ Use structured assessment templates (40–50 questions per patient)

+ Manage multiple systems simultaneously (two monitors, calls, and documentation)

RESPONSIBILITIES:

• Patient Care & Service - Promote and restore patients' health by completing the nursing process; collaborate with physicians and multidisciplinary team members; perform various treatment procedures; provide physical, educational and emotional support to patients, friends and families; supervise assigned team members.

• Medication Administration & Reporting - Administer medication and give/receive relevant reports, both written and verbal from/to appropriate st

• Documentation - Ensure concise, pertinent and complete documentation using computerized medical record process.

• Preparation - Ensure clinical areas are properly supplied and exam rooms are available and stocked.

REQUIRED QUALIFICATIONS:

• Graduate from an accredited School of Practical Nursing or ASN/BSN in Nursing.

• Current licensure in State of New York as a Licensed Practical Nurse.

PREFERRED QUALIFICATIONS:

• At least 3 years experience preferred.

• Acute Care or Long Term Care experience.

EDUCATION:

LICENSES / CERTIFICATIONS:

BLS - Basic Life Support - American Heart Association (AHA)American Heart Association (AHA), LPN - Licensed Practical Nurse - New York State Education Department (NYSED)New York State Education Department (NYSED)

PHYSICAL REQUIREMENTS:

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$26.00 - $32.00

CITY:

Rochester

POSTAL CODE:

14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.