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Overview

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

If you are a current associate of Primo Brands, please apply via Success Factors.

Compensation: $146,946 - $183,492; This position is also eligible for an annual bonus.

Colton, CA

Lakeforest, CA

Riverside, CA

Victorville, CA

Palm Springs, CA

Responsibilities

+ Provide timely, quality communication, direction and analytics regarding risks and opportunities for business results to include gap closure plans to ensure overall success of profit center

+ Be present in branches and key face of the organization across all functions/associates

+ Responsible for overall business performance, as measured by P&L performance – to include: growth, customer service, associate experience, shareholder value, end-to-end operational cost

+ Daily analysis of business KPIs to execute immediate actions to improve own development, communication, and adherence to the ReadyRefresh brand and relevant standards to ensure safety, service and productivity compliance.

+ Uphold organizational safety initiatives through the regulation of safety policy compliance, behaviors, and the identification and adherence of safety improvement opportunities

+ Own resource allocation, retention, and engagement to ensure business growth and sustainability.

+ Support the professional and personal development of Leaders through coaching/development of performance objectives and personal growth/development goals.

+ Align cross-functional initiatives and action plans to achieve growth and execute business results within the profit center

Qualifications

+ 10+ years in Customer Service or Operations roles focused on premium customer delivery.

+ 3+ years of leading execution through line leaders (e.g. 20+ indirect associates), including talent development and performance management, preferred.

+ Demonstrated success in a number of diverse customer service and operations roles.

+ Extensive experience managing operational delivery, warehouse, and safety system.

+ Ability to weigh tradeoffs to arrive at a solution that is acceptable for consumers, associates, and Primo Brands.

+ Excellent written, verbal communication, and interpersonal skills.

+ Experience managing and anticipating change and challenges, and problem-solving for gap closure with decisive action.

+ Prior experience managing a P&L/budget responsibilities, with a focus on profitability and EBITDA, preferred.

+ Ability to influence within region and cross-functionally.

+ Ability to think strategically to weigh options for best outcome.

+ Bachelor’s degree, preferred.

+ Travel up to 40%.

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Salary Range Disclaimer:

The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.