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Job Title: Vet / Pharmaceutical Customer Care Rep

Hours/Schedule: Mon- Fri

Type: Contract 12 months

Contractor Work Model: Hybrid

Pay Rate: $22.00/hr

Overview

As a Customer Representative, the individual is responsible for handling a range of complex service interactions that require one to quickly assess, clarify, and analyze the customer's needs. The types of interactions range from handling account inquiries including billing or order issues, website navigation, order entry, resolution of complaints, while doing so in a manner that reduces customer effort and promotes a positive customer experience. The person in this role is responsible for the documentation of customer queries and performing monitoring activities for each customer case until resolution. The channels of service one may be handling include phone, email, and/or self-service. The individual should be able to work within a structured environment, while demonstrating flexibility and initiative to establish and achieve individual professional goals.

Responsibilities

+ Handle service interaction, regardless of type or channel, in a manner that reduces customer effort.

+ Anticipate customer needs and meet those needs through upselling, cross selling of products, and/or services, including support and direction on use of online account management tool.

+ Execute needed follow-up through various communication channels such as, outbound calls, and emails.

+ Accommodate special customer requests and rectify customer complaints, with good judgment and decision-making skills while balancing the needs.

+ Resolve inquiries related to marketing programs, product, price, and order status information within established processed and procedures.

+ Acquire and maintain understanding of processes, procedures, and the systems used for support.

+ Document each interaction information on each interaction, so the information can be shared throughout day-to-day work status updates within the team.

Requirements

+ Bachelor's degree from an accredited institution is preferred.

+ HS diploma is required

+ Animal/Veterinary experience is a plus.

+ Customer experience focus

+ Ability to learn and comprehend abstract, complex, and technical information.

+ Salesforce/SAP is a plus.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #568-Clinical

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.