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Company Overview

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career!

There are jobs and then there are careers. Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career!

Hybrid: This role follows a hybrid schedule, requiring three days in the office at our Pittford, NY location and two days remote per week. The in-office days are subject to business needs. Candidates must be able to commute to the office as required.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.?

Position Overview

The Associate EUC Support Analyst is responsible for providing frontline support (“Tier 1”), solving technical problems for our users and being instrumental in developing solutions to best address our Paylocity team members’ needs in a fast, reliable manner. This role monitors incoming chat, email, telephone ACD and ticket queues and provides virtual troubleshooting and support for employee workstations, software, laptops, mobile devices and printers. The Associate EUC Support Analyst is the entry point to all support requests for our Paylocity team members, having the unique opportunity to provide a positive first interaction for all employees within Paylocity!

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be responsible for resolving incoming support requests, including:

o Account unlocks

o Password reset

o VPN Troubleshooting and support

o Outlook Troubleshooting and support

o Act as a point of reference to navigate Technology space with general "How To" assistance

o Access Request

o IP Phone Provisioning

o Software Installation/Troubleshooting

o Mobile Device Troubleshooting

o Distribution List requests/adds/changes

o Active Directory Users and Groups

• Responsible for meeting all defined Service Level Agreements

• Tackle new and difficult problems, exhibiting a sense of ownership in bringing them to resolution

Education and Experience

• 0-1 years’ experience in technical support

• Working technical knowledge of current operating systems and troubleshooting best practices

• Working technical knowledge of PC and desktop hardware, laptops, mobile devices and printers

• Basic OS and application troubleshooting experience, including basic understanding of active directory

• Basic utilization of technical manuals and procedural documentation

• Demonstrated ability to perform under pressure, and work on multiple tasks at once, meeting deadlines while providing an exceptional end user experience

• Demonstrated ability to effectively communicate technical functions to a non-technical audience

• Basic critical thinking and problem-solving skills and ability to conduct research into issues and products as required

• Interested in staying current by learning about and applying new technologies

• Able to work in a collaborative environment with a willingness to share your ideas

• Able to work independently and complete tasks with high quality, but unafraid to seek out suggestions from other team members

Physical Requirements

• Must be able to lift/carry up to 25 lbs.

• Ability to sit or stand for long periods of time

• Detail work with hands such as pulling cables, making connections/terminations of wiring

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all

individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.