• Administrative Coordinator 4 - Scheduler

    Louisiana Department of State Civil Service (Lake Charles, LA)


    Administrative Coordinator 4 - Scheduler

     

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    Administrative Coordinator 4 - Scheduler

     

    Salary

     

    $2,732.00 - $4,682.00 Monthly

     

    Location

     

    Lake Charles, LA

     

    Job Type

     

    Classified

     

    Job Number

    IMCAL 2026 - 2

    Department

     

    LDH- Imperial Calcasieu Human Services Authority

     

    Opening Date

     

    01/13/2026

     

    Closing Date

     

    1/18/2026 11:59 PM Central

     

    + Description

    + Benefits

    + Questions

     

    About this Job

     

    Imperial Calcasieu Human Services Authority (ImCal HSA) exists so that citizens with mental health, addictions, and developmental challenges residing in the parishes of Allen, Beauregard, Calcasieu, Cameron, and Jefferson Davis are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life.

     

    We're looking for anAdministrative Coordinator - Scheduler to join our Lake Charles Behavioral Health Clinic. Our Behavioral Health Services division provides comprehensive and coordinated outpatient services to individuals with mental illness and/or an addictive disorder (alcohol, drugs, or gambling) for both adults and children.

    AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

    Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

     

    Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

     

    Making Accurate Judgments: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

    Selected Preferred Competencies:

    Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.

     

    Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.

     

    Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

     

    Thinking Critically: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

    Minimum Qualifications

    Three years of experience in administrative services.

    EXPERIENCE SUBSTITUTION:

    Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

     

    Job Specification

     

    The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168070) .

     

    Job Duties and Other Information

    Job Duties:

    + Operate as the Lake Charles Clinic Centralized Scheduler working closely with direct service providers, including but not limited to, Psychiatrist, APRNs, Medical Psychologists, Physicians, Registered Nurse, Registered Nurse Practitioner, Licensed Clinical Social Worker, Licensed Professional Counselor, PAP Specialist, Peer Support Specialist, and any Licensed Behavioral Health professional, as well as communicating proactively the status of all appointments.

    + Scheduling clients served by Imperial Calcasieu Human Services Authority and all direct care service providers, including but not limited to assessments, psychiatric evaluations, individual and group therapy, addenda, treatment plans, addictions severity index (ASI) and exit plans, rescheduling appointments, keeping open slots filled, scheduling direct and indirect service times and medication appointments. Responsible for maintaining schedules of group rooms and agency vehicles.

    + Maintain client contact information by regularly inquiring about current phone number, address, and whether staff can leave a message at that number.

    + Maintains a person-centered, recovery-oriented approach to clients regarding appointments, attentive to client engagement, managing the call-back list, transferring calls, emailing phone messages to staff members, entering, updating electronic health records calendar to reflect appointments and changes, maintaining the client contact database, greeting visitors and directing them appropriately regarding scheduling.

    + Supplying callers and visitors with needed information relating to Imperial Calcasieu Human Services Authority and performing miscellaneous duties as assigned by the supervisor.

    Position-Specific Details:

    Appointment Type:Probational or permanent

     

    Work Schedule:Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

     

    Compensation:The salary offered will be determined based on qualifications and experience.

    How To Apply:

    No Civil Service test score is required in order to be considered for this vacancy.

     

    To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

     

    *Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

    Contact Information:

    For further information about this vacancy, contact:

    Leigh Conway

    HR Director - ImCal HSA

    [email protected]

     

    Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

     

    Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

    As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

    Insurance Coverage More information can be found at https://info.groupbenefits.org/

    Parental Leave– Up to six weeks paid parental leave

    More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

    Holidays and Leave – State employees receive the following paid holidays each year:

    + New Year's Day

    + Martin Luther King, Jr. Day,

    + Mardi Gras,

    + Good Friday,

    + Memorial Day,

    + Independence Day,

    + Labor Day,

    + Veteran's Day,

    + Thanksgiving Day and Christmas Day.

    ***** Additional holidays may be proclaimed by the Governor

     

    State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

     

    Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

     

    + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

    + Teacher's Retirement System of Louisiana (www.trsl.org),

    + Louisiana School Employees Retirement System (www.lsers.net), among others

     

    01

     

    ADi: Rate your ability to accept direction based on our definition: The ability to accept and follow directions from those higher in the chain of command.

     

    + 1= I have no experience and/or am uncomfortable accepting direction

    + 2= I have limited experience or require assistance to accept direction

    + 3= I can accept direction

    + 4= I can accept directions and help others improve their ability to accept direction

     

    02

     

    ADi: Explain your rating by providing specific and relevant examples in the box below.

     

    03

     

    CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

     

    + 1= I have no experience and/or am uncomfortable communicating effectively

    + 2= I have limited experience or require assistance to communicate effectively

    + 3= I can communicate effectively

    + 4= I can communicate effectively and help others improve their communication

     

    04

     

    CE: Explain your rating by providing specific and relevant examples in the box below.

     

    05

     

    DPf - 26: Displaying Professionalism - How well do you meet expectations for workplace behavior, communication, and responsibility—especially when under pressure?

     

    + I miss deadlines, act unprofessionally, or avoid responsibility for my actions or workplace expectations.

    + I meet basic standards for work quality, behavior, and communication when given occasional reminders or support.

    + I meet expectations, follow policies, and communicate respectfully and clearly—even in difficult situations.

    + I model professionalism and ethics, adapt under pressure, and build trust through consistent and responsible behavior.

     

    06

     

    DPf: Explain your rating by providing specific and relevant examples in the box below.

     

    07

     

    FC: Rate your ability to focus on customers based on our definition: The ability to serve the needs of those who support and/or rely on the services provided.

     

    + 1= I have no experience and/or am uncomfortable focusing on customers

    + 2= I have limited experience or require assistance to focus on customers

    + 3= I can focus on customers

    + 4= I can focus on customers and help others improve their ability to focus on customers

     

    08

     

    FC: Explain your rating by providing specific and relevant examples in the box below.

     

    09

     

    TCr: Rate your ability to think critically based on our definition: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

     

    + 1= I have no experience and/or am uncomfortable thinking critically

    + 2= I have limited experience or require assistance to think critically

    + 3= I can think critically

    + 4= I can think critically and help others improve their ability to think critically

     

    10

     

    TCr: Explain your rating by providing specific and relevant examples in the box below.

    Required Question

    Employer

     

    State of Louisiana

     

    Address

     

    For agency contact information, please refer to

     

    the supplemental information above.

     

    Louisiana State Civil Service, Louisiana, 70802

     

    Phone

     

    (866) 783-5462

     

    Website

     

    http://agency.governmentjobs.com/louisiana/default.cfm

     

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