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Winter/Spring 2026 Start

Level: Entry-level position; Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with experienced graduates who have 1-3 years of experience.

Who We Are:

Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with experienced graduates who have 1-3 years of experience.

Wayfair is seeking collaborative, innovative, and adaptable candidates for full-time positions within our Operations team. Operations Associates will have the opportunity to gain experience in core functional areas at the center of our logistics and supply chain functions and contribute directly to the growth and success of the company. This is an ideal opportunity for candidates who are looking to join a highly collaborative, cross-functional team, driving forward the future of retail supply chain operations.

What You'll Do

+ Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting

+ Work cross-functionally with a variety of teams across Operations

+ Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operations.

+ Support New Initiatives: Define the metrics and build the reporting needed to measure the success of new projects, ensuring they are on track to meet their goals.

+ Own Our Data: Act as the central point for collecting and consolidating data from various teams, becoming the go-to expert for ensuring data integrity and accuracy.

+ Streamline Workflows: Analyze our operational processes to identify opportunities for improvement and help us work more efficiently.

What You’ll Need:

Basic Qualifications:

+ 1-3 years of transferable experience in a corporate environment, including internship and co-op experience

+ Authorization to work in the United States without visa sponsorship by Wayfair now or in the future.

Preferred Qualifications:

+ Excellent written and verbal communication skills, along with the ability to influence others

+ Analytical mindset able to process large volumes of data using a variety of reporting tools (Excel, Google Sheets, etc.)

+ Ability to distill complex information in a simplistic way via emails, charts, graphs, and other forms of presentations

+ Passionate about execution with strong interest to drive customer engagement

+ Desire to own projects from beginning to end, and thrive as part of a team as well as individually

+ Comfortability navigating a fast-paced, dynamic environment with little structure

+ Strong project management and prioritization skills

Possible team placements can Include, but are not limited to:

Service

As a Service Enablement Associate, you'll be at the heart of our Global Services team, turning raw data into clear, actionable insights that directly influence how we operate and grow. This is a hands-on role perfect for a data-driven problem-solver who wants to make a measurable impact.

You will own and elevate the end-to-end journey for our specialized customer segments. In this role, you will be the architect of a seamless transition experience, ensuring that when customers have complex needs, such as coordinating large-parcel furniture deliveries or technical rescheduling, they are met with expert precision rather than "ping-ponged" between departments.

You will bridge the gap between our frontline associates and our specialized task forces, transforming tedious manual workflows into elegant, automated, or optimized roadmaps. If you are an Excel power user who views data as a story and looks for ways to leverage AI to solve human problems, we want you on our team.

Associate - Revenue Operations - B2B Sales

Wayfair’s Global Sales team is seeking a collaborative, analytical-oriented Associate to join the Global Revenue Operations team (GRO). GRO’s mission is to partner with the Global Sales teams to craft and execute strategy, driving operational improvements that accelerate program performance to consistently exceed sales targets.

This role will support the GRO team’s partnership with Wayfair Professional’s (B2B) Sales teams: Enterprise, Account Management, and Outbound. You will support GRO team initiatives, focused on optimizing sales workflows, processes, and tooling. The ultimate goal is to enhance the experience for both our customers and our sales agents, enabling the team to build stronger relationships and better serve customer needs. This scope includes proactively monitoring performance through reviewing reports and creating executive business review agendas, as well as supporting short- and long-term projects to reinforce positive trends or improve under-performance.

Associate, Fintech & Loyalty Operations

The Fintech & Loyalty (F&L) organization builds and manages the foundational systems, financial products, and customer programs that power a secure, seamless, and rewarding payment experience for Wayfair customers. Within F&L, the Operations team ensures day-to-day excellence, manages customer escalations, supports strategic partnerships (including Capital One), and translates customer and operational data into insights that drive continuous improvement.

As an Associate for Fintech & Loyalty Operations, you will play a critical role in ensuring the stability, accuracy, and customer satisfaction of our Fintech and Loyalty programs. You’ll own triaging and resolving operational escalations, consulting on B2B Financing strategy, supporting external payment and credit partnerships, and surfacing actionable Voice of Customer insights. You’ll collaborate cross-functionally with Product, Engineering, Analytics, Sales, and Finance to remove roadblocks, resolve issues, and improve both the customer and business experience.

Why You’ll Love Wayfair:

+ Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees.

+ No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service.

+ Global Traveler Health Insurance through GeoBlue.

+ 24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching.

+ Automatic enrollment into Basic Life and Accidental Death & Disability Insurance.

+ 401(k) matching with immediate vesting.

+ Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services.

+ Tuition Reimbursement.

+ Wayfair Employee Discount.

+ Gym/Fitness Discounts (including Peloton, Wellhub and varying regional memberships).

+ Exclusive access to thousands of perks & discounts through BenefitHub.

+ Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits.

Purpose & Inclusion at Wayfair:

At Wayfair, we pride ourselves on fostering an environment where every individual experiences a fair and equitable employee journey. We are committed to developing targeted resources that raise awareness around inclusion and eliminate barriers, ensuring Wayfair provides a fair and inclusive workplace experience for everyone.

Social Impact & Responsibility:

At Wayfair, we focus on helping people on their journey to home - specifically those who have lost their way from home. We do this by leveraging our best assets, such as collaborating with leading nonprofit organizations, coordinating in-kind product donations, empowering our employees to get involved through paid volunteer time off programs, and encouraging our customers to donate. This multi-faceted approach allows us to support communities in need in authentic ways that align with Wayfair's broader mission of helping everyone, anywhere create their sense of home.

Wayfair's In-Office Policy:

All Boston-based corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday, Tuesday, Wednesday, and Thursday, and work remotely the other 1 day of the week.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Any employer who violates this law shall be subject to criminal penalties and civil liability.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].