• Business Operations Manager - IHT Strategy…

    St. Luke's Health System (Boise, ID)


    Overview

     

    Manager, Business Operations – IHT Strategy & Enablement

     

    About the IHT Strategy & Enablement Team

     

    St. Luke’s Information Health Technology (IHT) Strategy & Enablement team brings together core operational functions, project and portfolio leadership, and emerging technology strategy to help IHT deliver measurable, enterprise-wide impact. We focus on alignment, operational excellence, and disciplined innovation so technology investments translate into what matters most: better experiences and safer, more reliable care for patients.

     

    About this Role

     

    We’re looking for a Manager, Business Operations to lead the operational engine of the department. In this role, you’ll manage a small, high-performing team and oversee the systems and processes that keep our work running smoothly – from workforce and administrative operations to financial visibility, contracting, strategic planning, and performance reporting. You’ll work closely with IHT leaders and teams to build clarity, consistency, and momentum to work that enables clinicians and supports exceptional patient care.

    Key Responsibilities

    Operations

    + Lead day-to-day business operations, including coordination, documentation, facilities/space needs

    + Manage onboarding and staff transitions to ensure seamless moves, transfers, and role changes

    + Maintain visibility into contracts, renewals, vendor ownership, and sourcing timelines; partner with internal owners to support planning and reduce surprises

    + Oversee internal and external communications, includingdepartment updates, change communications, and stakeholder announcements

    Planning, Performance & Improvement (Create visibility + make it better)

    + Own staffing workflows (FTE requests, backfills, role changes) and maintain capacity visibilityto support prioritization and planning

    + Provide financial support, including budget/forecast inputs, variance visibility, and leadership-ready summaries

    + Maintain and integrate IHT strategic roadmaps, ensuring updates, sequencing, and dependencies are clear and actionable

    + Own department performance metrics, operational KPIs, and recurring reporting packages

    + Lead improvements to tools, templates, and workflows; track outcomes and standardize what works

    People Leadership

    + Hire, coach, and develop direct reports; set priorities, manage workload, and ensure high-quality outputs

    Minimum Qualifications

    + Bachelor’s + 4 years (or equivalent experience)

    Preferred Qualifications

    + Experience in IT/healthcare operations, PMO, strategy, or business management

    + Budget, workforce planning, and vendor/contract coordination experience

    + Strong Excel and Power BI(dashboard/reporting) experience

    + Continuous improvement mindset and familiarity with performance improvement and/or innovation frameworks

     

    What’s in it for you

     

    At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

     

    St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

     

    *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

    **Default: Location : City** _Boise_

    **Category** _Information Technology_

    **Work Unit** _Office of the CIO System Office_

    **Position Type** _Full-Time_

    **Work Schedule** _DAY_

    **Requisition ID** _2025-105280_

    **Default: Location : Location** _US-ID-Boise_

    **Work Location : Name** _800 E Park Blvd, Boise, St. Luke's Plaza 4_