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IT Support Specialist
- Access Dubuque (Dubuque, IA)
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IT Support Specialist
Dupaco Community Credit Union
1 Positions
ID: ITSUP002944
Posted On 01/12/2026
Job Overview
The IT Support Specialist monitors escalated tickets from the Help Desk and maintain knowledgebase systems. This position works with vendors and internal staff to assist in problem solving.
\#DupacoDifference. https://www.youtube.com/watch?v=Oy\_rZxNXcC8
Dupaco Values:
+ Demonstrates Dupaco Values: Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You
What you’ll be doing:
+ Provide quality service to members, potential members and coworkers.
+ Demonstrate teamwork and professionalism in all interactions with coworkers.
+ Promote a professional image of the credit union at all times.
+ Answer employee phone calls to help troubleshoot issues.
+ Monitor escalated tickets from Helpdesk and work with other IT staff and third-party vendors for basic support to resolve issues in a timely manner.
+ Monitor and track reoccurring issues, potential fixes or workarounds to IT Support Supervisors and provide suggestions for improving efficacy for Dupaco overall.
+ Improve knowledge of basic Dupaco’s IT systems and their functions by working with Senior Support Specialists and IT Infrastructure team.
+ Attend weekly IT meetings to discuss known issues and provide suggestions for improvements.
+ Create, update, and remove employee logins as requested.
+ Maintain communication with other departments who assist with troubleshooting issues.
+ Provide end user support for all software applications and end user hardware (ex. desktop terminal, monitors, etc.).
+ Assist with equipment setups as needed.
+ Make necessary recommendations to IT Support Specialist Supervisor for improvement to infrastructure systems and applications.
+ Serve as back up to the internal Help Desk as needed.
What you’ll need:
+ Associate’s degree in related field or equivalent experience.
+ Ability to trouble shoot and solve complex problems.
+ Strong interpersonal and communication (verbal & written) skills.
Primary Contact
114365
Matt Hostert
Senior Recruiting Specialist, Human Resources
563-557-7600, ext. 2564
Phone
Phone
Phone
Fax
Email
True
False
True
Job Details
Categories
Banking/Mortgage/Financial Services
Information Technology/Telecommunications
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
986
Job REQ #
ITSUP002944
\# Positions
1
Start Date
20260112
End Date
20260213
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Dupaco Community Credit Union
About the Company
Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save moneyΓÇöwith a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and moreΓÇöwe help grow the whole credit union. It' people helping people. Learn more about us at www.dupaco.com (https://www.dupaco.com/about/) .
A Dupaco career is different.
WeΓÇÖre a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our membersΓÇÖ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.
Our culture is built to empower and inspire you every single day. When you get here, youΓÇÖll know that your voice is valued and heard. And youΓÇÖll find new and unique ways to make a positive impact just by being you.
See more perks you'll love (https://www.dupaco.com/about/dupaco-careers/)
_Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability._
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