"Alerted.org

Description

This Sales & Service Coordinator position is responsible for providing exceptional service to external and internal customers in a professional manner. This position will maintain a database of accounts and be responsible for ensuring customer profiles and contract setup is accurately recorded. The Sales and service Coordinator will report directly to the General Manager but will also take direction from the Controller, VP of Sales/Service, and Director of Key Accounts.

POSITION RESPONSIBILITIES:

--Prepare and submit new account packages, and audit for accuracy.

--Schedule and lead new business install meetings.

--Prepare and submit renewal packages, and audit for accuracy.

--Process any required changes to a customer’s profile.

--Audit and submit annual price increases.

--Prepare paperwork for new items, deletions, inventory changes, etc.

--Maintain an electronic filing system ensuring all required customer documents are retained and easily accessible.

--Handle inbound customer calls/emails and provide requested information to the relevant account manager.

--Efficiently and accurately record all information, including any notes related to the customer’s issue or account, as required under the SOP.

--Build and maintain inter-departmental relationships in order to ensure customer’s situation is handled, managing company guidelines and customer expectations.

--Alert management to service concerns not resolved in a timely and acceptable manner.

--Performs other duties as required or assigned in accordance with the scope of activities enumerated above.

--Administrative duties, ad hoc reporting, and projects as assigned or requested.

KNOWLEDGE, SKILLS & ABILITIES:

--Strong knowledge of customer service processes with the ability to effectively relay customer needs and concerns to National and Key Account Managers and local Market Center Teams.

--Ability to take initiative and a strong sense of urgency.

--Strong written and oral communication skills required, to include answering phones professionally.

--Proven worth ethic, positive attitude and a team player who enjoys a challenge.

--Ability to work with all company software used to manage and maintain customers.

--Excellent analytical and problem-solving skills, with an attention to detail.

--Must have the ability to adhere to company policies and SOP’s.

--Must be proficient in Microsoft Office and have strong computer skills.

EDUCATION/EXPERIENCE:

--Two years of customer service experience

--Bachelor’s degree is preferred, but not required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.