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Sr. HR Shared Services & Operations Analyst

The Sr. HR Shared Services & Operations Analyst oversees day to day HR service delivery, manages all HR inquiries through Deskpro and MeBeBot, and leads HR shared services outsourced staff. This role ensures HR transactions, onboarding, records management, benefits support, and payroll related activities are handled accurately, efficiently, and compliantly. This role requires strong expertise in HR systems, case management tools, AI enabled support solutions, intake workflows, controls, reporting, and change management. The ideal candidate brings strong HR systems experience, AI enabled operations knowledge, and the ability to drive process improvements across a multi-state, fast paced organization.

Key Responsibilities and Duties

+ Shared Services Leadership: Leads the onshore team and manage the offshore global TCS team supporting onboarding, benefits support, payroll support, HR transactions, and employee records. Manages team performance, coaching, and development to ensure high-quality, responsive service.

+ Case Management & Inquiry Support: Owns and optimizes Deskpro and MeBeBot workflows, automation, intake logic, and dashboards. Serves as the primary escalation point for employee and manager HR inquiries; ensure timely, accurate, and confidential responses. Maintains accurate documentation of inquiries and resolutions.

+ HR Operations & Data Management: Oversees employee data accuracy and timely updates in the HRIS (ADP, Workday, UKG, etc.). Ensures compliance with HR policies, data privacy rules, and audit requirements. Supports operational activities such as onboarding, offboarding, employee lifecycle changes, and recordkeeping.

+ Process Improvement & Change Management: Identifies and implements improvements to HR operations, service delivery processes, and intake workflows. Partners with HR COEs, HRBPs, IT, and Compliance to streamline processes, enhance controls, and support new initiatives. Supports training and communication efforts for new systems, policies, or processes.

+ AI, Automation & Reporting: Leverages AI tools (MeBeBot, automated routing, bot content) to improve cycle time and customer experience. Creates and interprets operational dashboards and metrics to track performance and identify enhancements.

+ Policy, Compliance & Governance: Supports the development, maintenance, and execution of HR policies, SOPs, and operational controls. Ensures HR operations align with multi-state regulatory requirements and internal governance models.

Minimum Qualifications

+ 5 years of experience in an HR Operations or Administration role

+ Knowledge and understanding of regulatory requirements and governance

Preferred Qualifications

+ 7 years of experience in an HR Operations or Administration role

+ Previous experience in banking, fintech, or financial services industry

Educational Requirements

+ University (Degree) Preferred

Physical Requirements

+ Physical Requirements: Sedentary Work

Career Level

8IC

Posting end date: 1/17/26

Job Seeker Notice

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

**Pay Range** $110,528 - $149,538

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.