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Wire Operations Specialist

The Wire Operations Specialist is responsible for processing, handling, and managing wire transfer requests, ensuring accuracy and compliance with applicable regulations, internal bank policies, and department procedures while providing customer focused service meeting established department standards. Working under moderate to low supervision, this job supports other banking professionals to ensure that critical tasks are completed on time.

Key Responsibilities and Duties

+ Accurately processes incoming and outgoing domestic wire transfers. Ensures all necessary information and documentation for wire transfers are complete and accurate, including account numbers, beneficiary details, and payment instructions.

+ Adheres to bank policies and regulatory requirements related to wire transfers.

+ Provides exceptional customer service by addressing inquiries and resolving issues related to wire transfers promptly and professionally.

+ Maintains detailed records of wire transfer transactions, ensuring they are updated and stored correctly.

+ Monitors wire transfer transactions for potentially fraudulent activity, OFAC sanctioned entities, other account hold issues and correctly handles payments escalation and exceptions handling per applicable policies and procedures.

+ Conducts effective and courteous communication with peers, business partners, and management.

+ Works closely with other departments, such as compliance, risk management, and customer service, to ensure seamless wire transfer operations.

+ Supports user acceptance testing (UAT), audit responses, and other ad hoc requests.

+ Supports training of newer team members.

Educational Requirements

+ High School Preferred

Preferred Qualifications

+ 2 years of experience working as a Banking Specialist

+ Working knowledge of wire operations; processing domestic and international wires

Role Specific Work Experience

+ No Experience Required; 2+ Years Preferred

Physical Requirements

+ Physical Requirements: Sedentary Work

Career Level

3IC

Posting end date: 1/16/26

Job Seeker Notice

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

**Pay Range** $25 - $30

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.