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Purpose of the Role

The Sales Administration team supports the operational and administrative functions that keep the Sales organization running smoothly. This role ensures consistency, accuracy, and timeliness across client onboarding, order fulfillment, communication, compliance, and internal coordination—ultimately reducing client friction and elevating service quality.

Expectations & Values

Sales Administrators are expected to uphold the following principles in daily work:

+ **Professionalism & Respect** :Maintainprofessionalism in all internal and external interactions.

+ **Collaboration** : Foster a cocreator culture by openly sharing ideas and partnering with peers, supervisors, and Sales teams.

+ **Continuous Improvement** : Embrace process standardization and opportunities to enhance operational workflows.

+ **Client-Centered Mindset** : Prioritize client experience, accuracy, and operational excellence in every action.

Scope of Responsibilities

Sales Administrators support all assigned Sales segments, including:

+ Health Systems

+ Specialty Pharmacy

+ AIC

+ Physician Engagement

+ National Accounts

This support must reflect consistent excellence, accuracy, and attention to detail.

Core Responsibilities

Order & Onboarding Operations

+ **Order Fulfillment:** Process and manage orders accurately andin a timely manner.

+ **New Site Onboarding:** Coordinate documentation; ensure completion, accuracy, and proper submission; and track onboarding milestones using the Sales Tracker.

+ **Documentation Review:** Validatedeclarationforms, controlled substance documents, and all required onboarding materials for accuracy and compliance.

+ **Credential Validation:** Confirm and document regulatory requirements, including state licenses, DEA status, and practitioner credentials.

+ **Tracker Management:** Upload documents, update client status, andmaintainaccurate, current records in internal systems.

Communication & Coordination

+ Serve as a liaison between internal teams (Sales, Contracting, Membership, Pricing, Warehouse) and external customers.

+ Manage shared mailboxes and respond promptly to inquiries.

+ Copy assigned Sales Representatives on relevant client communications.

+ Support inbound and outbound client calls with professionalism and accuracy.

Financial & Pricing Support

+ Process credits and RGA requests, coordinating with related departments to ensuretimelyresolution.

+ Submit CRRB (pricing or membership corrections) toappropriate teamsandmonitorprogress through completion.

Compliance & Quality Assurance

+ Assistin internal audits byensuringfiles areaccurate, organized, and compliant.

+ Maintain adherence to regulatory and documentation standards.

Cross-Functional Collaboration

+ Partner with warehouse, dropship, and materials management teams to support fulfillment and issue resolution.

+ Participate in Sales segment meetings, client calls, and Sales training sessions to remain aligned and informed.

Special Projects & Escalations

+ Support new initiatives or specialprojects asassigned.

+ Identifyoperational issues early, escalate to the supervisor, and collaborate to resolve items quickly and effectively.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._