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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Your journey starts now.

Global Fund Services is seeking a **Mutual Funds Specialist** to join our Contact Center team. In this role, you’ll support shareholders, institutional clients, and broker/dealers by providing accurate information, processing mutual fund transactions, and delivering an exceptional client experience.

This position is ideal for individuals who have a background in the investment industry—or education in financial markets—and who enjoy helping investors understand their accounts and the products they hold.

What You’ll Do

+ **Process a wide range of mutual fund transactions** , including new account setups, purchases, redemptions, exchanges, and account maintenance—while meeting accuracy and productivity standards.

+ **Respond to inbound calls** from shareholders, institutional clients, and broker/dealers, providing clear guidance on account activity and mutual fund‑related questions.

+ **Analyze and correct transactions** , including trade cancellations, account updates, and pricing‑related adjustments.

+ **Support conversion and liquidation activities** , ensuring data accuracy throughout each process.

+ **Research and resolve shareholder requests** in accordance with SEC, STA, and internal policy requirements.

+ **Explain investment concepts** to callers, including:

+ What mutual funds are and why investors may choose them

+ How mutual fund performance is evaluated

+ Portfolio holdings and how they relate to a fund’s objectives

+ The differences among IRA types and how they function

Schedule & Location

+ **Hours:** Monday–Friday, rotating schedule between 8:00 AM and 7:00 PM (CT)

+ **Location:** Milwaukee, WI (Lewis Center) — Onsite training followed by a minimum of three days per week onsite

What You Bring

We’re especially interested in candidates who can combine strong client‑service skills with foundational investment knowledge.

Required

+ Associate or bachelor’s degree in business or a related field, **or** relevant work experience

+ Minimum **two years of experience** involving financial transactions and customer service

Strongly Preferred

+ **Prior experience in the investment industry** or education related to financial markets

+ Working knowledge of:

+ **Mutual funds** and their purpose as an investment vehicle

+ **IRA account types** and how they differ

+ **Mutual fund performance** , portfolio holdings, and fund objectives

+ Ability to explain how a fund’s structure and strategy relate to the shareholder’s investment

+ Functional understanding of the roles of **portfolio managers** and **investment advisors** , and how to interact professionally with both

+ Strong verbal and written communication skills

+ Ability to work in a fast‑paced, dynamic environment

+ Solid math and computer skills

_This position is not eligible for visa sponsorship._

This role requires working from a U.S. Bank location three (3) or more days per week following the fully onsite training period.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.