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Traffic Operations Agent - Hobby

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Traffic Operations Agent - Hobby

Salary

$21.24 - $25.56 Hourly

Location

7800 Airport Blvd.

Job Type

Full Time

Job Number

37961

Department

Houston Airport System

Opening Date

01/14/2026

Closing Date

1/21/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Division/Section: Hobby Airport/ Terminal Operations

Workdays & Hours: *Shift work, rotating schedule, weekend/holidays (*subject to change)

DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS:

The Traffic Operations Agent performs traffic control and monitors vehicle traffic flow in curb zones at the terminal(s) and on roadways to maintain a safe and efficient airport environment for passengers, guests, and airport personnel using roadways, ground transportation, and the terminal.

This position ensures a secure airport environment through compliance enforcement from persons using airport facilities and services. Traffic Operations Agents achieves compliance through enforcement of terminal operations procedures, government regulations, and challenging airport badge holders attempting to bypass security procedures. Traffic Operations Agents commit to the enforcement for compliance while building working relationships with ground transportation providers based on commitment, trust, and proactively anticipate incidents by identifying resolutions to the benefit of all parties involved.

The Traffic Operations Agent manages efficient operations of roadways and ground transportation activities by identifying impediments, collaborating with peers to delegate tasks based on operational peaks and needs, conducting vehicle and road inspections, monitors weather, coordinating the elimination of safety hazards, controlling emergency responses until relieved, and participating in emergency preparedness events and activities, while keeping the Terminal Operations Supervisor informed.

Essential job duties and responsibilities for the (Traffic Operations Agent) includes but are not limited to:

RESPONSIBILITIES:

+ Oversees curb zones for safe and efficient traffic flow of both pedestrians and vehicles. Enforces tow and parking regulations by notifying the Terminal Operations Offices and/or Supervisor of a potential citation.

+ Monitors passenger and guest access to airport terminals. Assists with traffic accidents and disabled vehicles by notifying emergency personnel and maintenance teams as needed.

+ Provides customer service while performing duties. Assists airport customers by answering questions and resolving issues.

+ Responds to calls for assistance by customers and the Integrated Coordination Center (ICC) in a timely manner. Addresses and deescalates situations as appropriate and takes necessary corrective actions to remedy issues that arise.

+ May conduct inspections of all landside roads. Notifies supervisor of any unsafe conditions, violations and/or discrepancies at landside facilities and terminals, in accordance with the Code of Federal Regulations Title 49, Part 1542.

+ Completes daily reports/logs of all activities (i.e. ticket and permit sales, taxi/vehicle activity, etc.) conducted during a shift.

+ Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, acts as a field liaison and maintains order following the Airport Emergency Plan and other airport rules and regulations.

+ Contributes to the team by performing other duties as assigned.

WORKING CONDITIONS

Must be able to stand on hard surfaces, walk for extended periods of time, and multi-task. This position must also be able to work any shift to include rotating shift, nights, weekends, holidays, and is expected to participate in emergency preparedness events and activities. The position requires intermittent stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are routine discomforts from exposure to heat, cold, moisture/wetness, and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated gross motor movements within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATION:

Requires an Associate’s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field.

EXPERIENCE:

Six (6) months of experience in airport operations, airport security, airport safety and/or any other customer service-related field are required.

Directly related experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.

LICENSES/CLEARANCES:

Requires a valid Class C Texas Driver’s license and compliance with the City of Houston’s policy on driving.

•Candidates must be able to obtain ALL security REQUIRED BADGE ACCESS INCLUDING CBP ACCESS within 6 months from the hire date.”

PREFERENCES

Preference will be given to applicants with airport operations, airport security, or law enforcement. Consideration will be given to applicants with customer service experience in an aviation setting. Preference will be given to applicants with experience conducting traffic control for a large facility. Candidates with the ability to communicate effectively verbally and in writing; effective communication when using bilingual or multilingual skills to communicate with customers is a plus. Experience with Microsoft Office Suite and business writing skills is preferred.

*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.*

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 13

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in these classifications.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by

visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.

If you need special services or accommodations, call 281-233-1858; (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit:

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 13 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Are you a Houston Airport System employee?

+ Yes

+ No

03

What is the highest level of education you have obtained?

+ High School Diploma/GED

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree

04

What is your degree concentration?

+ Criminal Justice

+ Airway Science

+ Aviation Management

+ Law Enforcement

+ Public Administration

+ Business Administration

+ Hospitality

+ Other Related Field

+ No Degree

05

If selected other on question 4, please indicate the degree concentration you obtain. See resume is not acceptable.

06

Do you have a valid/current Texas driver's license?

+ Yes

+ No

07

How many verifiable years of work experience in Airport Operations, Airport Security, Airport Safety or Customer Service-related field do you possess?

+ Less than 6 months

+ 6 months to less than 2 years

+ 2 years and 6 months to less than 4 years

+ 4 years or more

+ No experience

08

In which of the following area(s) do you have verifiable experience? (Check all that apply)

+ Gatekeeper

+ Public Safety

+ National Incident Management Systems (NIMS)

+ Department of Homeland Security (DHS/TSA)

+ Traffic Control

+ Conflict Resolution

+ I do not have experience

09

Are you available and willing to work all shifts, to include a rotating shift, weekends, and holidays?

+ Yes

+ No

10

Please check all that you have verifiable experience with. (Check all the apply)

+ Operating a two-way radio device.

+ Experience with managing curb zones and motor vehicle traffic flow.

+ Experience with completing daily incident reports and activity logs.

+ Experience with handling high volumes of customer inquiries and concerns.

+ Experience with addressing and handling emergency issues with the general public.

+ I have do not have experience.

11

Please indicate your "highest" level of proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint, and other PC Programs).

+ BEGINNER: Perform daily word processing tasks, enter and correct data, modify a workbook, format a Worksheet, creates a new e-mail message, checking e-mail.

+ INTERMEDIATE: Basic formatting and create a variety of templates, merges; manage table data, sort and filter merges, reply, forward, print and delete an e-mail message.

+ ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel, delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.

+ EXPERT: Produce table of contents, footnotes, endnotes, bookmarks, manage Macro commands, and create MS Excel applications, managing multiple calendars.

+ No Experience

12

How would you address a customer's request that conflicted with established security protocols ?

13

Given your experience, tell us why you are ideal candidate for the Traffic Operations Agent position.

Required Question