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Chief Operating Officer - Hybrid

Salem, MA (http://maps.google.com/maps?q=27+Congress+Street+Salem+MA+USA+01970)

Job Type

Full-time

Description

TheChief Operating Officer(COO) is responsible for the oversight and coordination of all day-to-day operations across North Shore Community Health (NSCH), including direct responsibility for Operations, Compliance and Privacy, Emergency Preparedness, Project Management, Patient Experience, Safety & Security, and Operations Strategy. The COO also serves as the organization’s Chief Compliance Officer and Privacy Officer, providing executive leadership in regulatory compliance, privacy oversight, data security, and risk mitigation.

Reporting to the President and Chief Executive Officer, the COO is a core member of the Leadership Team and serves as a strategic thought partner in advancing the mission, vision, and values of the organization. This position plays a critical role in aligning strategic and operational objectives, ensuring that all departments and service lines function cohesively to deliver high-quality, patient-centered care.

Reporting to the President and Chief Executive Officer, the COO is a core member of the Leadership Team and serves as a strategic thought partner in advancing the mission, vision, and values of the organization. This position plays a critical role in aligning strategic and operational objectives, ensuring that all departments and service lines function cohesively to deliver high-quality, patient-centered care.

The COO oversees non-clinical functional areas, guiding the vision, strategy, and performance of departments such as Health Center Operations, Compliance, and Project Management. This role includes responsibility for the development and implementation of organization-wide performance metrics, internal controls, and improvement plans aimed at ensuring accountability, transparency, and operational excellence.

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

+ Comprehensive primary care.

+ Dental services.

+ Behavioral health care.

+ Care management.

+ Pharmacy services.

+ Substance abuse disorder treatment.

+ Nurse care management.

+ Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Essential Duties and Responsibilities

+ Serve as a strategic thought partner to the President & CEO and a key collaborator with the Leadership Team in developing and implementing strategies that align with NSCH’s mission, vision, and values, including a commitment to high-quality, patient-centered care.

+ Collaborate with Leadership Team members to ensure strategic priorities are aligned, clearly communicated, and effectively implemented across all departments and service lines.

+ Partner with internal and external stakeholders to support coordination between teams and ensure alignment in both strategic planning and day-to-day operational decision-making.

+ Oversee the management, vision, and strategic development of the following areas: Health Center Operations, Compliance and Privacy, Project Management, Patient Experience, Safety and Security, Emergency Preparedness & Dental.

+ Lead the development, maintenance, and communication of an organizational performance dashboard to monitor clinical, financial and operational metrics and drive accountability and decision-making across the organization.

+ Direct the strategic use of data and analytics to support performance improvement initiatives, clinical care optimization, and operational excellence.

+ Serve as the organizational liaison to the Community Pharmacy Cooperative (CPC) and oversee pharmacy as a service line.

Serve as theChief Compliance Officer, with responsibility for:

+ Oversight of the Compliance Program and internal audit functions

+ Development and implementation of compliance policies and procedures

+ Coordination of corrective action plans and regulatory reporting

+ Staff training and organization-wide education on compliance matters

Serve as thePrivacy Officer, with responsibility for:

+ Investigation of privacy complaints and incidents

+ Coordination of responses to HIPAA breaches or violations

+ Management of a confidential reporting system for compliance/privacy concerns

+ Oversight of HIPAA privacy and security compliance across departments

+ Support the implementation and institutionalization of process improvement methodologies (such as Lean), including coaching staff and leadership on the use of tools and techniques to drive measurable improvement.

Serve asIncident Commander for the Emergency Operations Plan, overseeing: Preparedness and response protocols, Continuity of operations planning and Recovery and mitigation processes.

+ Serve as a catalyst for cross-functional collaboration and continuous learning across all levels of the organization.

+ Represent NSCH in external engagements as needed, including community partnerships, agency meetings, and Board of Directors presentations, as requested by the President and CEO.

Required Skills and Abilities:

+ Demonstrated skills and experience in collaboration, negotiation, problem identification and resolution.

+ Demonstrated strong management and leadership skills.

+ Strong teamwork, communication and interpersonal skills,

+ Commitment to working with underserved and disadvantaged populations and knowledge of health disparities.

+ Demonstrated ability to achieve results by leveraging resources with internal and external groups. Demonstrated success in building, developing and motivating high performing teams and effectively growing an organization capable of supporting sustained growth.

+ Although familiarity with Lean is an advantage, the only requirement is a willingness to learn and apply Lean principles.

The candidate should have demonstrated experience in the following competencies:

+ Setting Strategy

+ Executing for Results

+ Leading Teams

+ Relationships and Influence

Requirements

Education & Experience

+ Master's degree in health care administration, Public Health or Business Administration or related clinical (i.e., MD, RN) or administrative discipline strongly preferred.

+ Minimum of five years of progressive management experience required, preferably in an ambulatory health care setting (Community Health Center experience is strongly preferred).

+ Strong knowledge of and experience in process improvement and facilitation. Familiarity with Lean preferred.

+ Strong analytical, numerical and reasoning abilities, knowledge of health information technology in primary care settings, including design and use of data to improve quality.

Work Environment Conditions

+ Clinic, urgent care, mobile unit, telehealth, etc.

+ Potential exposure to infectious diseases

+ This posi

tion operates in a professional, fast-paced, and collaborative environment.

+ Regular interaction with colleagues, supervisors, and/or clients occurs in person, by phone, and via digital communication platforms.

+ Standard office hours apply, with occasional flexibility required to meet deadlines, attend meetings, or respond to organizational needs.

+ Work may require sitting or standing for extended periods, using computers and other standard office equipment.

+ Employees are expected to follow all organizational policies and procedures, including those related to safety, confidentiality, and ethical conduct.

Physical Requirements

+ Occasional lifting of materials (e.g., boxes, equipment) weighing up to 50 pounds

+ Ability to sit or stand at a desk for extended periods, with consistent use of computers and telephones

+ May be required to travel to multiple sites within a single day

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings yearly. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID-19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees must be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please get in touch with the Human Resources Department [email protected] (https://talent.paylocity.com/Talent/OfferLetters/Templates/Edit/%5bobject%20Object%5d)

North Shore Community Health is dedicated to building a diverse workforce. Are you excited about this role but feel that your experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and a thriving cultural scene.

For Information, Please Contact:

Talent Acquisition Department

North Shore Community Health

[email protected]

Salary Description

$175,000 – $215,000