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Description We are looking for a highly organized and detail-oriented Customer Service Representative to join our team in Delray Beach, Florida. In this Contract to permanent position, you will be responsible for maintaining effective communication with Department of Motor Vehicles (DMVs) and ensuring the accurate processing of documentation and accounts. This role requires adaptability, efficiency, and a proactive approach to problem-solving in a fast-paced work environment.

Responsibilities:

• Maintain consistent communication with DMV offices to obtain updates on document submissions and resolve inquiries.

• Ensure all accounts are accurately documented with clear status notes to provide transparency and understanding.

• Schedule and execute follow-ups to facilitate timely resolution of outstanding accounts.

• Assist in correcting titles and registrations by gathering necessary information and addressing DMV requirements.

• Provide detailed breakdowns of title and registration fees as needed.

• Train new team members, sharing knowledge to ensure smooth onboarding and integration into the department.

• Collaborate with internal and external stakeholders to support team goals and achieve account resolutions.

• Monitor reports and requests to ensure tasks are completed accurately and efficiently. Requirements • Previous experience in customer service, preferably in a call center or similar fast-paced environment.

• Proficiency in Microsoft Word and Excel to manage and document workflows.

• Strong organizational skills and attention to detail to handle multiple tasks simultaneously.

• Excellent communication skills, both written and verbal, to interact effectively with DMVs and team members.

• Ability to adapt quickly to changing priorities and solve problems proactively.

• Demonstrated reliability and efficiency in meeting deadlines.

• Experience training or mentoring new employees is a plus.

• Familiarity with title and registration processes is desirable but not required. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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